Senior Director – US Oncology Customer Engagement Platform Strategy and Enablement

Job not on LinkedIn

🔥 54 minutes ago

🇺🇸 United States – Remote

💵 $214.9k - $358.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pfizer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1849

💼 Consulting

📣 Marketing

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-05

Consulting • Marketing • Pharmaceuticals

Pfizer is a pharmaceutical company that has been at the forefront of scientific innovation for 175 years. The company is dedicated to improving health and well-being at every stage of life by providing access to safe, effective, and affordable medicines and healthcare services. Pfizer focuses on delivering innovative therapies, particularly in the field of cancer treatments, as it continues to progress in transforming the healthcare landscape.

📋 Description

• Provide strategic and operational thought partnership to the US Oncology Customer Engagement Platform Lead and Leadership Team • Develop annual Customer Engagement Platform strategic and operating plans • Advance strategic workstreams to evolve and execute the customer engagement model • Ensure execution against Customer Engagement Platform business priorities • Manage the US Customer Engagement Platform leadership team, effective meetings, communications, town halls, recognition, analytics, and growth action plans • Lead Team Epic to deliver strategic insights and operational enablement across Sales and Oncology Account Group teams • Support SCOUT rollout, launch planning, CFC deployment, customer targeting, CRM/Veeva, SMART/PinPoint, account planning, and incentive compensation • Complete business-critical projects and initiatives and provide regular updates to senior Customer Engagement Platform leaders • Generate business insights informing strategic and executional priorities • Lead strategic operational and portfolio activities across the US Oncology Field Organization • Prioritize adoption of AI as an organizational enabler • Lead analysis and review of Oncology data to track performance and accountability • Oversee cross-brand national sales operations, including incentive compensation, national/POA meetings, training, and compliance • Coordinate cross-commercial-group communications • Establish governance and mitigate operational, compliance, data-privacy, technology, execution, AI, and analytics risks • Lead and develop five direct reports • Collaborate on commercial strategies across the US Commercial Oncology organization • Develop growth and development initiatives across Customer Engagement Platform • Represent US Oncology operations in cross-enterprise customer-facing initiatives • Partner with Oncology Portfolio Acceleration on business insights and commercial strategies • Drive adoption of tools, capabilities, and resources with Customer Marketing Organization functions • Lead culture initiatives and capability development • Track budgets and lead operating planning with Finance • Manage Oncology Customer Engagement Platform expenses and budgets • Evaluate trade-offs and recommend resource allocation and budget decisions

🎯 Requirements

• At least 12 years of experience in US pharmaceutical, Biotech, or consultant experience in sales and/or marketing (or like functions) • 1st line supervisory experience required • Documented ability to lead innovation and develop partnerships to build on business opportunities and organizational capabilities • Demonstrated success managing a diverse, multi-disciplinary team in a fast-paced setting • Demonstrated analytical and problem-solving skills • Demonstrated ability to navigate across Pfizer to achieve business unit objectives • Strong project and program management skills, including change leadership • Ability to manage complex situations in a matrix organizational structure through cross-functional teams • Strong organizational skills and attention to detail; ability to lead through influence • Strong executive presence and oral and written communication skills • Excellent follow-through and highly communicative style • Demonstrated business, strategic-thinking, and financial acumen • Strong judgment in prioritization, escalation, enterprise trade-offs, data governance, and responsible use of AI and digital platforms • Comfortable working with senior leaders and developing senior leadership presentations • Sensitivity, discretion, and confidentiality • Ability to travel up to 25% • MBA preferred • Five years of experience in operations, analytics, and leading organizational strategy strongly preferred • Direct Oncology therapeutic-area and US Oncology experience strongly preferred • Experience with organized customers such as Payer, GPO, SPP, IDN, and LPNs preferred • Must be authorized to be employed in the U.S. by any employer • Permanent work authorization in the United States required • U.S. work visa sponsorship is not available now or in the future

🏖️ Benefits

• Global Performance Plan bonus target of 22.5% of base salary • Share-based long-term incentive program • 401(k) plan with Pfizer Matching Contributions • Additional Pfizer Retirement Savings Contribution • Paid vacation, holiday and personal days • Paid caregiver/parental and medical leave • Medical, prescription drug, dental and vision coverage • Relocation assistance may be available based on business needs and/or eligibility