Director of Client Success

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, California, +24 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $160k - $200k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Phil, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

⚕️ Healthcare Insurance

Healthcare • Logistics • Healthcare Insurance

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

📋 Description

• Serve as the primary strategic partner for a portfolio of pharmaceutical manufacturer clients • Own client retention, drive expansion of prescription share routed through PHIL, and identify cross-sell opportunities across additional brands • Act as the internal quarterback for every client engagement • Build and sustain multi-level relationships from program contacts through VP/SVP commercial and market access leadership • Own account health and satisfaction; identify and resolve risks proactively • Lead Quarterly Business Reviews end-to-end, coordinating Strategy/Analytics and Product subject-matter experts • Build relationship maps and develop client advocates • Develop understanding of clients' sales structures, territory models, and field team priorities • Translate program performance data into commercial narratives focused on net revenue impact • Recommend program optimizations, including business rule changes, copay adjustments, and affordability program design • Track script share at territory and HCP level and surface opportunities to field teams and sales leadership • Identify cross-sell opportunities, expansion signals, new launches, pipeline products, and dissatisfaction with existing hub partners • Participate in new brand conversations with PHIL's commercial team • Coordinate Strategy/Analytics, Product, and Operations leads in client engagements • Represent client priorities in product roadmap discussions and escalate operational issues • Track client-facing commitments and maintain account plans

🎯 Requirements

• 5+ years of experience within a pharmaceutical manufacturer in patient services, patient access, reimbursement program leadership, hub or specialty pharmacy program management, sales training, field force effectiveness, commercial operations, market access, payer strategy, or value & access • Demonstrated ability to work cross-functionally within a complex organization and influence without direct authority • Track record of building strong relationships with commercial and market access leadership • Experience managing a portfolio of pharmaceutical manufacturer clients • Familiarity with hub services metrics: enrollment rates, pull-through/PTR, script share, GTN vs. retail, refill rates • Experience delivering QBRs and business reviews to VP/SVP-level stakeholders • Exceptional relationship and communication skills • Commercially oriented, with ability to translate operational program data into net revenue narratives • Strong orchestration and project management instincts • Data-literate; able to interpret program performance data and identify meaningful patterns • Executive presence and credibility at VP/SVP level • Proactive and anticipatory approach to problem-solving • Bachelor's degree required; advanced degree in business, healthcare, or a related field is a plus

🏖️ Benefits

• Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity • Ground floor opportunity with one of the fastest-growing startups in health-tech