Director of Operational, Quality Excellence

🔥 5 minutes ago

🌵 Arizona, California, +24 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $170k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Phil, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

⚕️ Healthcare Insurance

Healthcare • Logistics • Healthcare Insurance

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

📋 Description

• Define and run a quality strategy and AI-enabled monitoring roadmap • Move quality from manual, after-the-fact audits to automated, real-time controls • Implement AI monitoring to flag error signals before they reach patients • Own quality for operational workflows and the supporting platform • Partner with Engineering and Product on test automation and release validation • Standardize workflows, documentation, and tooling across patient support, pharmacist, and pharmacy technician teams • Embed controls at the point of work • Run an escalation framework assigning every quality issue an owner, date, and path forward • Hold partner leaders accountable for quality issues • Lead the audit, analysis, and quality engineering team of approximately 10 people • Provide leadership with real-time visibility into error rates and drivers • Learn core workflows, meet partner leaders, and deliver root-cause reviews with corrective actions • Establish an initiative tracker and team plan • Launch an automated or AI-enabled control in production • Standardize executive-ready quality reporting • Reduce error rates across operational and technical workflows by 50% from baseline • Expand quality coverage without adding audit headcount • Develop at least one emerging leader

🎯 Requirements

• 10+ years in operational quality, quality engineering, operational excellence, or process improvement in a complex, high-volume environment • 5+ years leading and building a team or function • Hands-on experience deploying AI, LLM, or automation tools to solve a real quality or operational problem, including naming the tools and results • Experience shifting work from manual, after-the-fact review to controls embedded in systems • Experience partnering with Engineering on test automation, release validation, or defect prevention • Record of driving results across teams without direct authority • Root cause analyses leading to documented fixes • Ability to originate work, escalate early with a proposed path forward, and present data-driven narratives to senior leaders • Experience in a regulated, high-accuracy setting such as pharmacy, healthcare, or clinical operations (nice to have) • Experience leading tenured subject-matter experts through change (nice to have) • Experience reporting quality performance to external clients (nice to have) • Authorization to work in the United States without sponsorship • PTCB or NHA certification/credential question included in the application

🏖️ Benefits

• Equity • Bonus • Fully remote working environment in eligible U.S. states • Medical, dental, and vision benefits • 401(k) contribution opportunity • Paid Parental Leave • Up to 20% travel