Director of Quality Excellence

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🔥 0 minutes ago

🌵 Arizona, California, +24 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $160k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

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Phil, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

Healthcare Insurance • SaaS • Biotechnology

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

📋 Description

• AI and Automation Strategy for Quality • Define and own the strategy to scale quality through automation, software-based quality controls, and AI-enabled monitoring, reducing reliance on manual audit headcount. • Build AI-driven monitoring that flags error signals in real time and surfaces risk patterns before they result in operational or patient-facing errors. • Partner with Engineering and Product to embed automated quality checks directly into operational systems so quality is enforced at the point of work, not inspected afterward. • Maintain a forward roadmap for emerging quality capabilities, evaluating new tools and techniques and integrating them into the operating model as they mature. • Shift the quality function from detecting errors after they occur to preventing them upstream through process controls, system design, and early-signal monitoring. • Identify the conditions and process points that produce errors and drive design changes that remove the failure mode rather than catching it later. • Build predictive indicators that allow the organization to intervene before a defect becomes a realized error. • Own an escalation framework with assigned owners, target resolution dates, and defined escalation paths for every cross-functional quality issue. • Drive quality issues to resolution across operational partner teams, holding partner leaders accountable to committed timelines. • Originate and complete cross-functional quality improvement initiatives with documented, measurable outcomes such as error rate reduction or implemented process change. • Engage partner leadership the moment issues are identified rather than allowing them to persist across review cycles. • Maintain a live initiative tracker covering milestones, owners, status, and blockers for all active quality projects. • Deliver staffing models, reporting standardization, and automation roadmaps on committed timelines without requiring repeated direction. • Escalate blockers quickly with a written proposed path forward, and ensure no initiative stalls without timely escalation. • Maintain deep fluency across the core operational workflows the quality function oversees. • Lead structured deep-dives and produce data-supported root cause analyses that identify the issue, the root cause, supporting data, and a specific corrective action. • Independently diagnose error patterns and drivers in executive settings without reliance on prepared summaries. • Produce structured pre-reads and prep materials for executive and business reviews. • Deliver clear, data-driven narratives covering metrics, trends, root cause, actions taken, and open items. • Independently own leadership communication and delivery to senior operational audiences, including the executive team. • Lead and develop the quality team across audit, analysis, and quality engineering functions. • Build reporting infrastructure and quality systems that give leadership real-time visibility into error rates and drivers. • Partner with Engineering and Product to embed quality monitoring and automated controls into operational platforms.

🎯 Requirements

• Bachelor's degree or equivalent experience • 10+ years of operational quality, quality engineering, or process excellence experience • 5+ years owning and scaling a quality function, not solely operating an existing one • 5+ years managing cross-functional and team-specific initiatives in a matrixed environment • Demonstrated ability to translate quality strategy into system design, process controls, and operational execution • Strong analytical and problem-solving skills with a data-driven approach to root cause diagnosis and decision making • Direct experience shifting a quality operation from manual, after-the-fact auditing toward automated and system-embedded controls • Familiarity with AI and LLM applications for quality monitoring, anomaly detection, and predictive error prevention • Demonstrated ownership of software quality assurance for operational or customer-facing platforms, including test automation, release validation, and partnering with Engineering on defect prevention and resolution • Experience designing quality processes, documentation standards, and scalable operating models that grow coverage without linear headcount growth • Proven ability to influence stakeholders and drive accountability across teams without direct reporting authority • Self-motivated and proactive, with a demonstrated bias toward originating work rather than waiting for problems to be framed • Excellent written and verbal communication skills, with the ability to present data-driven narratives to senior leadership • Experience in a regulated, high-accuracy environment such as pharmacy, healthcare, or clinical operations preferred • Ability to travel up to 20%

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity