Lead Client Experience Manager

🕒 December 24, 2025

🏢🏡 New York City – Hybrid

💵 $230k - $270k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Phreesia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

SaaS • Marketing

Phreesia is a technology company that provides digital solutions to connect and engage audiences through powerful tools like URL shorteners and QR code generators. It offers a comprehensive platform that enables businesses to create trackable and customizable links, dynamic QR codes, and mobile-optimized landing pages. Phreesia serves various industries, including retail, hospitality, healthcare, financial services, and education, by enhancing their digital communication and customer engagement capabilities. With integrations and advanced analytics, Phreesia streamlines digital marketing efforts and optimizes customer interactions for over 500,000 global paying customers.

📋 Description

• Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives • Cultivate thoughtful relationships to provide engagement solutions/media solutions to align with our clients' marketing strategies • Navigate with a great deal of independence to negotiate and increase opportunities to hit sales goals • Prepare/present capabilities presentations and product demonstrations • Lead strategic initiatives internally and externally that will help drive innovation and contribute to corporate goals • Develop strategic and creative account plans for managing agencies/ Life Science companies and their respective brand opportunities • Lead and manage a high performing team of ~4 Client Experience Managers/Associates as you contribute to team goals

🎯 Requirements

• Bachelors Degree and 8+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising • Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued • Expertise with digital media vernacular and measurement • Proven people management and leadership experience • Enthusiasm to connect with clients within the NYC area as well as occasional travel to clients outside of the NYC area • Expertise to create client presentations that impress and lead to securing new business.

🏖️ Benefits

• 100% Remote work + home office expense reimbursements • Competitive compensation • Flexible PTO + 8 company holidays • Monthly reimbursement for cell phone + internet + wellness • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada • Variety of insurance coverage for people (and pets!) • Continuing education and professional certification reimbursement • Opportunity to join an Employee Resource Group.