Senior Client Experience Manager

🕒 December 24, 2025

🏢🏡 New York City – Hybrid

💵 $180k - $195k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Phreesia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

SaaS • Marketing

Phreesia is a technology company that provides digital solutions to connect and engage audiences through powerful tools like URL shorteners and QR code generators. It offers a comprehensive platform that enables businesses to create trackable and customizable links, dynamic QR codes, and mobile-optimized landing pages. Phreesia serves various industries, including retail, hospitality, healthcare, financial services, and education, by enhancing their digital communication and customer engagement capabilities. With integrations and advanced analytics, Phreesia streamlines digital marketing efforts and optimizes customer interactions for over 500,000 global paying customers.

📋 Description

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives • Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads • Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily • Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals • Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals • Collaborate across Network Solutions teams and exercise leadership to mentor junior team member and drive strategic initiatives.

🎯 Requirements

• Bachelor’s degree required and 6+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising • Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued • Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement • Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business. • Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area.

🏖️ Benefits

• 100% Remote work + home office expense reimbursements • Competitive compensation • Flexible PTO + 8 company holidays • Monthly reimbursement for cell phone + internet + wellness • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada • Variety of insurance coverage for people (and pets!) • Continuing education and professional certification reimbursement • Opportunity to join an Employee Resource Group.