Customer Success Manager, EPM

🕒 May 13

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Pigment

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Pigment is an AI-augmented planning platform designed for agility and scalability, catering to various business needs across finance, sales, HR, supply chain, and more. This platform integrates data from different business applications in real-time, providing a comprehensive view of the business. Pigment enables better collaboration within organizations by aligning teams on shared data and strategic goals. It aids in financial planning, sales and revenue growth, workforce planning, and supply chain management, all while embedding ESG considerations into decision-making processes.

📋 Description

• Ensure customers achieve a high level of adoption and business value from using Pigment. • Support a book of high-value Enterprise accounts. • Develop a trusted advisor relationship with customer executive sponsors. • Establish measurable goals & KPIs for your accounts and drive a plan to completion. • Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption. • Navigate through multiple departments within an organization to expand use cases and the business value of Pigment. • Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. • Lead the development of the Pigment community through thought leadership, events, and developing best practices.

🎯 Requirements

• BA/BS degree required, MBA or other relevant advanced degree preferred. • 3 years of experience in customer success, account management or a similar role within a software/SaaS company. • You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion. • 5 years of experience in account management, sales, or professional services at a software/SaaS company. • Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication. • Experience preparing and delivering presentations targeted to a senior audience. • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience. • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement. • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

🏖️ Benefits

• Competitive compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE) • We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London • High-end equipment (based on stock/availability) to do your work in the best conditions