Senior Product Manager, Agent Identity Management

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $150k - $190k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Own the product vision and roadmap for agent identity management, including agent identification, identity verification, authorization signals, and secure servicing decisions • Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners • Translate workflows, threat models, and trust requirements into prioritized product opportunities • Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated authority, risk-based step-up, policy integration, and audit trails • Partner with Research, Engineering, and Security on cryptographic identity assertions, public-key verification, anti-spoofing, replay protection, and trust signals • Drive early-access programs, prototypes, and customer pilots to validate product-market fit and a repeatable deployment model • Connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and policy/orchestration workflows • Shape integrations and ecosystem strategy across contact center platforms, agent providers, and identity infrastructure • Partner with Product Marketing, Sales, and Customer Success on positioning, pricing, packaging, launches, and customer expansion • Own product and commercial outcomes including adoption, pilot-to-production conversion, authorized-agent servicing, security decision quality, integration time, audit coverage, and revenue potential

🎯 Requirements

• 5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products • Demonstrated record of shipping and growing customer-facing products • Ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into product strategy, launches, and measurable adoption • Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security/privacy trade-offs • Ability to reason about reliability, latency, and operating costs • Strong analytical and commercial judgment • Experience using product data and customer feedback to diagnose issues and make prioritization decisions • Ability to influence Engineering, Research, Sales, and executive stakeholders • Experience in IAM/CIAM, biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities is nice-to-have • Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards is nice-to-have • Background in contact centers, real-time voice/video communications, fraud detection, biometrics, or high-assurance identity verification is nice-to-have • Hands-on experience querying product data, debugging API or integration problems, working with ML-powered products, or launching and commercializing security solutions in regulated enterprises is nice-to-have

🏖️ Benefits

• RSUs (Restricted Stock Units) for all employees • Remote-first environment with flexibility and autonomy • Regular team on-sites, company-wide events, and intentional gatherings • Unlimited Paid Time Off (PTO) • Health and welfare plans, including one employer-paid employee-only plan • Employer HSA contribution • Low-cost vision and dental plans for employees and family • Paid Parental Leave for birth, adoptive, and foster parents • One year of diaper delivery for a newest family addition • Recurring monthly phone and internet allowance • Enhanced fertility and GLP-1 benefits • Annual Learning & Development stipend for professional growth, certifications, and continued education