Chief of Staff, CCO

Job not on LinkedIn

🔥 2 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $155.6k - $207.5k / year

⏰ Full Time

🔴 Lead

👩🏽‍✈️ Chief of Staff

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Partner with the Chief Customer Officer to drive business performance across the Customer organization • Ensure customer metrics, including ARR movement, gross and net revenue retention, renewal rates, cohort views, and churn drivers, follow best-in-class methods • Translate customer metrics into organizational views and measure renewal forecast accuracy • Report on cross-sell and upsell pipeline • Prepare the CCO's materials for executive leadership, board, Thoma Bravo operating reviews, and QBRs • Frame performance, risk, and investment requests in terms of business outcomes • Own renewal rate reporting and variance analysis against plan and actuals • Build annual renewal and retention plans and headcount, coverage-ratio, and capacity models • Deliver customer health scoring and churn and risk analysis • Set reporting requirements across Salesforce, the data warehouse, and BI tools • Handle the CCO's analysis and reporting requests • Align with Revenue Operations, CRO leadership, and Product Strategy on net retention, churn analysis, and product forecasting

🎯 Requirements

• Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field, ideally within a B2B SaaS environment • Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn • Experience translating business needs into reporting and analytics requirements • Familiarity with Salesforce, Excel, SQL, Power BI, or Tableau • Ability to analyze complex datasets and communicate insights clearly to executive audiences • Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams • Experience in private equity-backed environments or supporting executive and board-level reporting is a plus

🏖️ Benefits

• A company culture that empowers you to do your best work • Employee Resource Groups that create a sense of belonging for everyone • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Flexible, collaborative work environment