Senior Director, Renewals

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $35M Series F - Ping Identity on 2014-09

Cybersecurity • SaaS • Enterprise

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Lead team to exceed quarterly and annual ARR, renewal rate, uplift, on-time renewal, and forecast accuracy targets. • Build a high-performing organization through hiring, coaching, talent development, succession planning, and performance management. • Develop and execute regional renewal strategy for the Americas, including churn mitigation, multi-year renewal strategy, price uplift strategy, and sales-attach motions. • Drive forecast rigor and operating cadence, ensuring accurate pipeline inspection, risk identification, and executive visibility into renewal outcomes. • Partner with Sales, Customer Success, Channel, Finance, Legal, and Deal Management to improve execution and remove friction in the renewal process. • Establish and enforce policies, processes, and best practices that improve retention, scalability, and customer experience. • Lead executive-level customer and internal negotiations on complex, strategic, or at-risk renewals. • Use data and market insight to identify trends, root causes, and structural improvements that increase retention and Net Revenue Retention over time.

🎯 Requirements

• 8+ years of experience in software or SaaS renewals, retention, account management, or post-sales revenue leadership, including leadership of frontline managers. • Proven track record of leading high-performing renewal teams that consistently deliver against ARR, renewal rate, uplift, and churn targets. • Strong executive presence with experience leading complex commercial negotiations and customer-facing escalations. • Demonstrated ability to build operating rigor through forecasting, inspection cadence, process design, and performance analytics. • Strong cross-functional leadership skills with the ability to influence Sales, Customer Success, Finance, Legal, and Operations partners. • Experience designing scalable renewal strategies, segmentation models, and growth/attach motions. • Excellent written and verbal communication skills, including QBRs, executive reviews, and change leadership.

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)