
1001 - 5000 employees
Founded 2003
🏥 Healthcare
👥 B2C
Healthcare • B2C
Pinnacle Home Care is a Florida-based home healthcare provider that delivers a broad range of in-home clinical services. Since 2003 the company has grown into the largest independent home health provider in Florida, serving over 310,000 patients to date and caring for more than 10,000 patients daily. Pinnacle provides skilled nursing, physical/occupational/speech therapy, medical social work, behavioral health, remote patient monitoring (through a RemoteFocus partnership), and specialty post-acute services including cardiac, pulmonary, neurological, diabetic, surgical, urological, and wound care — all focused on preventing readmissions and supporting patients’ independence at home.
🔥 14 hours ago
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1001 - 5000 employees
Founded 2003
🏥 Healthcare
👥 B2C
Healthcare • B2C
Pinnacle Home Care is a Florida-based home healthcare provider that delivers a broad range of in-home clinical services. Since 2003 the company has grown into the largest independent home health provider in Florida, serving over 310,000 patients to date and caring for more than 10,000 patients daily. Pinnacle provides skilled nursing, physical/occupational/speech therapy, medical social work, behavioral health, remote patient monitoring (through a RemoteFocus partnership), and specialty post-acute services including cardiac, pulmonary, neurological, diabetic, surgical, urological, and wound care — all focused on preventing readmissions and supporting patients’ independence at home.
• Review all incoming home health orders for clinical appropriateness. • Determine appropriate disciplines, frequencies, and visit types in line with agency protocols and referral source requirements. • Confirm compliance with CMS guidelines, Medicare Conditions of Participation (COPs), and internal agency standards. • Take and document verbal orders from physicians and referral sources accurately and efficiently. • Perform patient welcome calls to ensure a smooth, positive onboarding experience. • Triage and troubleshoot patient needs or concerns during intake conversations. • Maintain a warm, empathetic, and professional phone presence. • Document intake and order-related activities in the EMR (WellSky or similar). • Ensure physician orders, care plans, and required documentation are completed, accurate, and properly uploaded. • Maintain an up-to-date understanding of home health regulatory requirements, including Medicare, CMS, and state guidelines. • Follow daily reporting and tracking requirements. • Partner with Intake, Care Coordination, and Branch leadership to ensure timely patient starts of care. • Escalate clinical concerns or regulatory issues to the Clinical Review Manager. • Support branch and central teams with troubleshooting and guidance on referral-related issues.
• Current LPN or RN with equivalent experience in home health intake/clinical review. • 2+ years of clinical experience in home health, intake, or care coordination. • Knowledge of Medicare COPs, CMS guidelines, and general home health regulations. • Strong critical thinking and clinical decision-making skills. • Excellent communication and phone skills; ability to build trust with patients, referral sources, and colleagues. • Proficiency with EMR systems (WellSky preferred) and Microsoft Office Suite (Outlook, Teams, Excel). • Ability to work in a fast-paced, high-volume environment with accuracy and composure. • Proficient in EMR data entry (WellSky preferred). • Comfortable using Microsoft Outlook, Teams, and internal reporting tools. • Ability to work two weekends per month, Saturday and Sunday, 8:00 AM–6:30 PM Eastern Time Zone.
• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes. • Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement. • Competitive Benefits & Perks: Including an employee referral program where you can earn rewards. • Recognized Excellence: Ranked as a USA Today Top Workplace. • Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities. • Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment. • Equal opportunity and inclusive work environment.
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