Documentation Specialist

🕒 June 25

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pinnacle Home Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

👥 B2C

Healthcare • B2C

Pinnacle Home Care is a Florida-based home healthcare provider that delivers a broad range of in-home clinical services. Since 2003 the company has grown into the largest independent home health provider in Florida, serving over 310,000 patients to date and caring for more than 10,000 patients daily. Pinnacle provides skilled nursing, physical/occupational/speech therapy, medical social work, behavioral health, remote patient monitoring (through a RemoteFocus partnership), and specialty post-acute services including cardiac, pulmonary, neurological, diabetic, surgical, urological, and wound care — all focused on preventing readmissions and supporting patients’ independence at home.

📋 Description

• Monitor new referrals throughout the day to ensure accuracy and that Starts of Care (SOC) are processing according to the order. • Review referrals brought in from the previous night’s processing to ensure all information is correct in relation to attending and/or signing MD and facility. • Review the EOD Report daily for your branch(es) and the Care Coordinator (CC) team to ensure all referral documents are received and completed and that assignments are correct in . This includes the CC assignment, Ordering MD or Facility, and Signing MD. • Travel with CCs to referral partner offices and develop relationships with them, learn each account’s referral patterns, and determine their preferred delivery method. • Update and manage delivery methods in as necessary. • Travel regularly in the field to referral partner offices to obtain signatures for current or outstanding orders. • Work with referral partners to obtain outstanding paperwork when a CC is no longer working within the agency or at the branch. • Monitor to ensure the physician information is correct on the profile page, and research and correct any errors in that profile. • Submit Smartsheet for changes to CC’s assigned referral sources (MD’s, facilities/hospitals, etc.) or any other information that requires updates. • Document in daily the work performed to obtain current or outstanding orders by date, action, and follow-up date. • Follow-up on the previous week’s activity. • Assist with the escalation of orders by working with the home office, referral partner, and CC. • Participate in meetings to discuss and provide updates on outstanding F2F, hand carry, orders, escalations, and communicate plans to obtain missing documents. • Print and prepare orders for each CC and discuss a plan for obtaining signatures on a weekly basis. • Be available to send outstanding orders/F2F/hand carry orders to the CC if they are in a referral sources office and will obtain signature during that visit. • Run F2F and orders reports on a weekly basis and work with CC to ensure orders are complete within 14 days or as appropriate according to the patient’s case. • Review potential write-off accounts with RDS to determine a plan for resolution or submission for write-off. • Communicate professionally with all departments to resolve outstanding orders. • Respond promptly to all inquiries with a resolution to concerns and or discrepancies in a timely manner. • Comply with HIPAA regulations on all accounts.

🎯 Requirements

• Must have a high school diploma or equivalent. • Must have previous experience working with an EMR system. • Excellent communication, organizational, and time management skills. • Advanced typing, computer skills (MS Office), and the ability to multitask across multiple software systems while maintaining the integrity of the data. • Excels in a deadline driven environment. • Ability to remain productive when faced with high workloads and deadlines.

🏖️ Benefits

• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards. • Recognized Excellence: Ranked as a USA Today Top Workplace. • Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment. • Pinnacle promotes an inclusive environment and is an equal opportunity employer.

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