Insurance Customer Relations Specialist

Job not on LinkedIn

🕒 March 26

🏄 California – Remote

🏄 California – Remote

💵 $39.5k - $69.1k / year

⏰ Full Time

🟢 Junior

🔒 Insurance

🚫👨‍🎓 No degree required

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AIS Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

Insurance

AIS Insurance is a company specializing in providing a range of insurance products and services. The company focuses on protecting individuals and businesses by offering tailored insurance solutions that meet their specific needs. AIS Insurance aims to deliver quality service and peace of mind through comprehensive coverage and expert guidance in navigating the insurance landscape.

📋 Description

• Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment • Answer incoming customer calls to service and maintain existing accounts • Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information • Meet pre-defined individual performance objectives based on productivity and customer satisfaction

🎯 Requirements

• Excellent verbal and written communication skills • Knowledge of multiple insurance carriers preferred • Knowledge of multiple state insurance regulations preferred • Multi-tasking ability, detail oriented and exceptional organizational skills • Strong interpersonal skills, a team player and the ability to empathize with customers • Solid computer and typing skills; PC literate in a Windows environment • Ability to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platforms • Strong problem resolution skills • Bilingual Spanish a plus • High School diploma or its equivalent • Bachelor's degree a plus • Active Resident Property & Casualty Insurance Producer license • 1+ years customer service experience in the insurance or related industry

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Professional development & promotional opportunities • Education assistance and training programs • Company recognition program • Mental wellbeing and caregiver support resources