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Chief of Staff

Job not on LinkedIn

🕒 October 12

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👩🏽‍✈️ Chief of Staff

Where this job comes from

Posted on Pipeline Medical's careers page, not through a job board

First seen by Remote Rocketship October 12

Logo of Pipeline Medical

Pipeline Medical

11 - 50 employees

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

Pipeline Medical is a one-stop-shop MedTech Marketplace that specializes in providing medical and pharmaceutical supplies for non-acute healthcare settings. By partnering with Material Management teams, Pipeline Medical simplifies the procurement process for medical facilities, enabling savings of 20-50% on products through a comprehensive online platform. The company delivers high-quality, FDA-approved supplies to various healthcare providers across the United States, emphasizing efficient logistics and exceptional customer service to enhance healthcare delivery.

📋 Description

• Co-architect execution frameworks with the CEO and senior leadership team, including sequencing, ownership, and dependencies • Develop systems, toolboxes, and frameworks across commercial teams • Maintain the CEO priority log and translate decisions into tracked work with owners, dates, and status • Own cross-functional initiatives across Operations, Sales, and Marketing from concept to completion • Anticipate and resolve roadblocks, provide proactive status updates, and drive committed outcomes • Develop and maintain the project management board and ensure leadership-team adoption • Manage ad hoc projects through completion • Prepare executive briefings, internal memos, presentations, reports, and research • Facilitate leadership meetings, track action items, and follow through on decisions • Serve as liaison between the CEO and stakeholders; represent the CEO when delegated • Monitor sales, fulfillment, and operating KPIs; identify root causes and remediation plans • Lead process-improvement initiatives and document impact on time, cost, throughput, or revenue • Surface downstream impacts across marketing, training, fulfillment, customer experience, and finance • Build and own hiring and training infrastructure, including role definitions, interview kits, scorecards, onboarding plans, and training cadence • Partner with department heads on talent planning and headcount roadmap • Manage the CEO’s inbox and calendar and coordinate travel, appointments, reservations, files, records, expenses, invoices, subscriptions, and supplies • Schedule and manage trade shows, conferences, and company events • Maintain CRM data, assign accounts, deactivate accounts, and merge duplicates • Support sales and marketing projects • Use AI tools daily for drafting, research, decision support, and workflow design • Build, document, and maintain lightweight workflow automations • Identify automation opportunities and work with technology teams to implement them • Review AI output for accuracy before customer or Account Manager use • Translate business requirements into technical specifications and BRDs; frame business value and ROI for engineering prioritization

🎯 Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred but not always required) • 5+ years in program management, operations, chief-of-staff, or senior executive-support roles • Experience supporting the C-suite is required • Proven experience building or scaling operations within a fast-growing organization, ideally from an early stage • Track record operating as a trusted right hand to a CEO or senior executive, driving cross-functional initiatives to completion • Excellent organizational skills, rigor, and follow-through on complex, multi-stakeholder initiatives • Strong pattern recognition and ability to identify root causes and emerging risks before they become critical issues • Systems thinking and ability to surface downstream impacts across functions • Ability to lead peers cross-functionally without direct authority • Excellent written and verbal English communication skills, with a minimum C1 proficiency level • Daily hands-on fluency with AI tools such as ChatGPT, Claude, or equivalent • Ability to translate business requirements into technical specifications and business requirement documents (BRDs), including business-value and ROI framing • Proficiency in Microsoft Office Suite, Google Workspace, and scheduling software • Ability to work in fast-paced environments and meet deadlines • Problem-solving skills and ability to anticipate needs and provide solutions • Attention to detail in scheduling, document preparation, and correspondence • Ability to thrive in ambiguity, adjust to shifting priorities, and build structure where none exists • Willingness to respectfully push back on the CEO when data supports a different conclusion • High discretion and sound judgment with confidential information

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