Senior Product Manager

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Pitney Bowes

10,000+ employees

Founded 1920

☁️ SaaS

🏢 Enterprise

🚗 Transport

SaaS • Enterprise • Transport

Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide, including more than 90 percent of the Fortune 500. It caters to a range of clients from small businesses to large enterprises and government entities, helping them reduce the complexity of sending mail and parcels. Pitney Bowes combines cutting-edge technical solutions with client services, engineering, finance, and warehouse operations to offer comprehensive support and innovation in digital commerce.

📋 Description

• Own the product strategy for Production Shipping, defining vertical‑specific roadmaps across pharma, retail, 3PL, and manufacturing. • Close legacy gaps and advance our modern shipping platform to support high‑volume, multi‑DC, LTL/TL, and compliance‑heavy workflows. • Drive enterprise customer success for 400+ strategic accounts, ensuring retention, satisfaction, and alignment with roadmap priorities. • Partner with field sales on consultative deals ($100K–$500K ACV), providing product expertise, demos, and ROI narratives. • Translate customer insight into clear requirements, user stories, and prioritization frameworks. • Lead cross‑functional execution with engineering, design, partnerships, sales, and customer success to deliver roadmap commitments on time. • Measure business performance including revenue growth, activation, adoption, PSAT, and churn reduction. • Maintain competitive intelligence and identify opportunities to extend Production Shipping capabilities across the Shipping 360 ecosystem.

🎯 Requirements

• Enterprise product management experience: 6–10 years in product, including 3+ years in logistics, supply chain, or shipping tech. • Deep domain expertise in production shipping workflows, multi‑location fulfillment, carrier routing, LTL/TL, and optimization concepts. • Vertical knowledge in at least one segment (pharma, retail, 3PL, manufacturing). • Executive‑level communication with comfort presenting to VP/C‑suite stakeholders and guiding strategic accounts. • Full product lifecycle ownership including research, competitive analysis, requirements, launch, and adoption. • Platform thinking with the ability to balance scalability and customization. • Cross‑functional leadership across engineering, design, sales, customer success, and partnerships. • Analytical rigor: data‑driven decision making, ROI modeling, usage analytics, and customer metrics. • Bonus Points Experience with multicarrier parcel management, enterprise TMS/WMS, or ERP/WMS integrations (SAP, Oracle, NetSuite, Manhattan).

🏖️ Benefits

• Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

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