Principal Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pivotal Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre seed on 2024-01

Healthcare • Consulting • Logistics

Pivotal Health is a healthcare technology company that provides the industry’s only full-service Independent Dispute Resolution (IDR) platform, combining software, data, and white-glove services to help providers secure fair reimbursement from payers. Their scalable, integrated SaaS platform automates IDR workflows, connects with major revenue cycle management systems, and manages eligibility, submissions, and appeals on behalf of provider organizations. Pivotal Health serves hospitals and specialty practices with a results-driven, outcome-aligned business model (paid after client success) and emphasizes transparency, high client retention, and measurable revenue recovery.

📋 Description

• Own and grow a focused portfolio of Pivotal’s largest and most strategic health system accounts, focusing on retention, expansion, and long-term partnership success • Serve as a trusted strategic advisor to revenue cycle leaders and executive stakeholders • Articulate value and ROI and build relationships anchoring multi-year partnerships • Guide clients through the No Surprises Act / IDR dispute process • Translate complex billing, claims, and reimbursement workflows into clear, measurable outcomes • Define standards across account management, communication, and follow-through • Build playbooks, glossaries, and shared frameworks for team consistency • Act as the voice of the client and synthesize feedback, patterns, and friction points • Translate client insights into recommendations for Product, Engineering, and Operations • Interpret account-level data, including dips, spikes, and trends • Turn analytics into narrative, recommendations, and action • Lead strategic account planning and QBRs • Partner with Sales to identify and advance expansion opportunities • Resolve the most complex and sensitive client situations as a senior individual contributor

🎯 Requirements

• 5–10+ years in a client-facing role such as Client Success, Account Management, or client-facing strategy/consulting • Experience in healthcare, health tech, or IDR strongly preferred • Deep healthcare revenue cycle experience (RCM, payer/provider, or health systems) • Ideally including No Surprises Act / IDR, billing, claims, and reimbursement experience • Proven ability to manage complex, high-value, strategic accounts, ideally across multiple hospitals or health systems • Exceptional communication and executive presence • Ability to influence and build trusted relationships with C-level and revenue cycle leaders • Ability to translate complex insights into clear strategy • Comfortable working with data, reporting, and account-level analytics • Ability to interpret trends and build a compelling, data-backed story • AI-literate, with a builder’s instinct for creating systems, playbooks, and deliverables quickly • Highly organized with strong operational discipline (CRM, workflows, forecasting) • Comfortable operating in ambiguity and a fast-moving environment • Experience at an early-stage or scaling company is extra credit • Management consulting background is extra credit • Experience building or evolving a Client Success function is extra credit • Background in operations, analytics, or strategy is extra credit • Individual-contributor role with no direct reports • Must be authorized to work in the United States without current or future employer sponsorship

🏖️ Benefits

• Competitive compensation, including equity • Full health, dental, and vision coverage • Retirement savings plan through 401(k) • Flexible time off • Opportunities for company-wide connection and events • Remote and hybrid flexibility varies by role and team