Operations Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Planet Depos

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

Legal • Legal Tech • B2B

Planet Depos is a premier court reporting and litigation technology company, providing services across the globe. Specializing in real-time court reporting, legal videography, and remote proceedings, Planet Depos leverages advanced AI tools to deliver secure and efficient litigation support. With a large network of certified court reporters and comprehensive technology solutions, they serve legal professionals in over 55 countries, offering transcription, translation, and interpretation services. Planet Depos is praised for their professionalism, reliability, and innovative technology, ensuring that legal proceedings are conducted smoothly and effectively anywhere in the world.

📋 Description

• Monitor and promptly respond to urgent emails received in public folders during non-business hours • Resolve email matters through completion and communicate required follow-up to appropriate Department Managers • Answer and manage calls received through the after-hours emergency line • Handle issues through resolution and escalate or coordinate follow-up with Department Managers as needed • Build and maintain relationships with domestic and international clients, court reporters, videographers, interpreters, and vendors • Identify and assign appropriate resources to cover urgent or time-sensitive job requests • Format, review, and distribute rough draft transcripts to clients • Accurately process final transcripts in accordance with company standards • Provide cross-functional support to other departments during peak periods or as operational needs arise • Maintain current knowledge of Operations Department protocols and perform foundational functions across departments • Accurately document and review Job Notes within ReporterBase • Perform additional duties and responsibilities as assigned

🎯 Requirements

• Bachelor’s degree preferred, or a minimum of three (3) years of experience in a customer service–focused environment • Demonstrated analytical thinking, sound judgment, and strong problem-solving capabilities • Proficient in Microsoft Office applications (Outlook, Word, Excel, and Teams) • Ability and eagerness to learn and apply processes and protocols across multiple departments • Excellent interpersonal and communication skills, with the ability to interact professionally and effectively with customers in real-time • Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and thrive in a collaborative team environment • Proven ability to maintain professionalism, discretion, and confidentiality in all interactions and work settings • Prior remote work experience with demonstrated success in a virtual environment is strongly preferred • Willingness to complete a comprehensive 5–6 month training period

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Health Savings Account • Voluntary Term Life Insurance • Voluntary Long-Term Disability • Paid Time Off • Paid Holidays • 401(k) • Employee Assistance Program (EAP)