Customer Success Manager

🔥 11 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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PlayOn! Sports

WebsiteLinkedInAll Job Openings

201 - 500 employees

📱 Media

⚽ Sports

📚 Education

💰 $26M Series D on 2013-07

Media • Sports • Education

PlayOn! Sports is a company specializing in providing digital solutions for high school athletics and activities. They offer a comprehensive platform that integrates athletic management, digital ticketing, broadcasting and streaming, concessions, sponsorships, fundraisers, and athletic websites. Their brands include GoFan, the NFHS Network, and rSchoolToday, which collectively serve thousands of schools with over 500,000 events annually. PlayOn! Sports aims to enhance community engagement and ease administrative tasks for schools by offering tools like digital payment options, event streaming, and activity management. They play a significant role in connecting fans and communities through digital engagement with local school events.

📋 Description

• Function as the customer advocate and provide internal feedback on how we can better serve our schools • Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs • Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform • Track accounts to identify churn risk and work actively to eliminate that risk • Simultaneously manage multiple customers who are at different points on the account lifecycle

🎯 Requirements

• 3+ years’ experience in a customer success or similar role • Ideally combined background of account management and/or sales experience • You have a track record of delivering value to a client • Strong empathy for customers AND passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Analytical and process-oriented mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Excellent communication and presentation skills