Customer Success Manager

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Traliant

51 - 200 employees

Founded 2016

📋 Compliance

📚 Education

👥 HR Tech

Compliance • Education • HR Tech

Traliant is a leading provider of online compliance training courses designed to create meaningful impact in various workplace areas. The company offers a wide range of courses including harassment prevention, diversity and inclusion, workplace safety, data protection, and ethics and compliance. Traliant's courses are known for their cinematic quality and interactive, story-based approach, making them engaging for employees. With a strong focus on legal expertise, Traliant ensures its courses are continually updated to meet the latest laws and regulations. Trusted by over 14,000 organizations, Traliant aims to make compliance easier through valuable partnerships and seamless training deployment.

📋 Description

• Manage a portfolio of clients, ensuring customer retention and high satisfaction • Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value • Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention • Deliver client business reviews to measure progress, assess key trends and emphasize value

🎯 Requirements

• 5 + years of Sales or Account Management experience in a quota carrying role • Experience selling SaaS solutions to a variety of market verticals • Proficiency with Microsoft Office programs – Outlook, Teams, Excel, PowerPoint • Experience with Salesforce preferred • Comfortable being on camera during internal and external meetings

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid parental leave • 401(k) plan • Employee assistance plan

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