Manager – New Rep Success

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Sharetown

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🏪 Marketplace

Logistics • SaaS • Marketplace

Sharetown is the nation's leading oversized returns management solution, operating a nationwide network of trained and vetted reps who pick up, clean, sanitize, store, and resell or recycle large returned items. The company provides a proprietary dispatch platform that automates returns, pairs customers with the best local rep to minimize emissions and expedite processing, and enables retailers to recover value from like-new items while responsibly recycling unsellable products. Sharetown serves industries such as sleep, furniture, and fitness, offers an app for reps and partners, and emphasizes environmental sustainability and zero-cost recovery for retailers.

📋 Description

• Lead, coach, and develop the Sharetown New Rep Managers who work directly with new Reps. • Drive new Reps toward their first sale, five-sale milestone, and long-term consistency, stepping in directly when additional support is needed. • Improve new Rep conversion, retention, and speed to first sale. • Ensure the team provides effective coaching on inventory acceptance, listings, pricing, buyer communication, negotiation, and closing. • Use data to identify opportunities, performance gaps, and at-risk Reps, and create clear action plans. • Drive urgency around inventory acceptance, listing quality, and sell-through. • Establish clear expectations, measure results, and hold the team accountable. • Partner with regional Sales Managers to ensure smooth Rep handoffs after graduation. • Identify and remove process, training, and inventory barriers that limit Rep success. • Collaborate across departments to solve problems, improve processes, and implement growth strategies.

🎯 Requirements

• 3+ years of experience in sales leadership, coaching, customer success, account management, or a related field. • Proven ability to lead, coach, and develop a high-performing team. • Strong sales, communication, performance-management, conflict-resolution, and negotiation skills. • Comfortable using data to identify opportunities and drive action. • Strong strategic thinking, planning, organization, and follow-through. • Accountable, competitive, hands-on, and results-oriented. • Experience with direct sales, peer-to-peer selling, resale, Facebook Marketplace, or independent contractor networks is preferred.