Customer Success Manager

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Mint Source

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mint Source is a recruitment firm that helps companies remove hiring bottlenecks by sourcing and placing remote talent quickly and reliably. The company emphasizes speed and value—claiming to have helped 40+ teams, filled 150+ roles in under 14 days with 83% retention—offering flat fees, no recruiter overhead, and a risk-reduced model that places a first hire before charging. Mint Source focuses on employer-facing hiring services and remote talent placement.

📋 Description

• Manage a portfolio of existing clients, acting as their dedicated point of contact and responding to inbound requests within a 45-minute maximum speed to contact • Onboard new clients and guide them through setup so they see results from their first campaign • Action expansion opportunities across your client base, using sales psychology to grow accounts • Drive referral and partnership opportunities from happy clients • Gather testimonials and success stories that feed marketing and case studies • De-escalate frustrated clients and turn negative moments into renewed trust • Learn the technical side of email deliverability deeply enough to resolve client questions fast, without waiting on internal blockers • Use Claude (or similar AI tools) to make your workflows faster and more efficient • Work day to day in Klaviyo, Close CRM, and Slack, with communication happening mostly in writing

🎯 Requirements

• 1–3 years of experience in Customer Success or Account Management • Customer support backgrounds are not a fit; this role requires someone who has managed expansions and referrals before, everything else is teachable • Sales experience and a working grasp of sales psychology, applied to expansion, referral, and partnership conversations • Hands-on experience with Klaviyo (or a similar ESP) and Close (or a similar CRM) • Comfort using AI tools like Claude to work smarter and faster • Strong attention to detail and proactive communication, especially in writing • An energetic, highly motivated approach: someone who prides themselves on their metrics and goes above and beyond for clients rather than clocking a 9-to-5 • Comfortable working 80% independently, with around 20% teamwork • Bonus: email marketing experience via Klaviyo and time spent in the e-commerce space

🏖️ Benefits

• Competitive compensation discussed individually based on experience and location • A fully remote role with high autonomy and real ownership of your client book • Regularly scheduled feedback through weekly and monthly check-ins • Direct exposure to a fast-growing SaaS product used by 2,000+ brands, with your impact visible in revenue metrics • A team culture that rewards initiative, speed, and going the extra mile for clients