Senior Technical Implementation Specialist

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🔥 3 hours ago

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Plentiful.ai

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

⚡ Energy

Artificial Intelligence • Energy

Plentiful. ai is a company dedicated to accelerating energy efficiency, distributed energy resources (DERs), and electrification through AI-driven solutions. Their mission is to support those working to decarbonize the grid by enhancing decision-making and streamlining processes. The platform leverages advanced AI and comprehensive geospatial data to target and reach efficient electrification opportunities, eliminating inefficiencies and optimizing marketing efforts for contractors, implementers, and green banks. Plentiful. ai is focused on empowering clients to make informed decisions and achieve significant results in their energy projects.

📋 Description

• Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently. • Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience. • Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform. • Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions. • Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design.

🎯 Requirements

• 4+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field (Required) • Direct experience in customer-facing roles or managing customer relationships (Required) • Ability to explain complex technical problems in concise communication targeted to audience (Extremely Preferred) • Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.) • Proficient in SQL (Required) • Proficient in Python (Required) • Experience with APIs and/or healthcare integration standards (FHIR, HL7) and related data formats (JSON, XML, YAML)

🏖️ Benefits

• unlimited PTO • health insurance • meal stipend • health & wellness stipend • team off-sites • 401K matching • stock options