Manager, Customer Success Engineering

🕒 June 30

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

💵 $142k - $229k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Drive customer success strategies to help customers achieve adoption and expertise with the platform and technology • Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization • Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology • Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of products • Oversee the creation of enablement and skill set development for the teams • Develop the Cortex and Prisma Cloud Services roadmap • Collaborate heavily with Support, Sales and Product Management functions • Establish the Customer Success Manager/Engineer role as a trusted advisor • Build out customer health monitoring and reporting • Manage line-level managers and more tenured employees on the team

🎯 Requirements

• 5+ years of professional services and customer escalations experience, with least 3+ years in a management role • Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships • Demonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansion • Experience working with professional services platforms and working cross-functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management • Skilled in customer escalations with experience in account management and project management • Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity • Strong understanding of security principles, vulnerability management, and industry best practices • Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS • Expertise with container technologies, such as Docker • Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab • Expertise in software development, including but not limited to automated testing, version control, and OOP

🏖️ Benefits

• Employee benefits • Reasonable accommodations for qualified individuals with a disability