Director of Hotel Systems

🔥 5 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $135k - $165k / year

⏰ Full Time

🔴 Lead

👔 Director

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PM Hotel Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

👥 B2C

B2B • B2C

PM Hotel Group is a top-15 hotel management company founded in 1996 that provides full-service hospitality management across luxury, lifestyle, branded, and independent hotels. The company operates hotels, manages restaurants and bars, and offers services such as sales, marketing, revenue management, and sustainability initiatives. PM Hotel Group positions itself as an entrepreneurial, performance-driven partner for hotel owners and curates branded lifestyle concepts and food & beverage experiences.

📋 Description

• Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform. • Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations. • Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy. • Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption. • Maintain comprehensive documentation of system configurations, workflows, and procedures. • Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals. • Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed. • Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations. • Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality. • Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders. • Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights. • Manage user provisioning, training, and support for all BI platform interfaces. • Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms. • Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies. • Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems. • Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement. • Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery. • Identify training and professional development opportunities to keep the team current with evolving technologies. • Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives. • Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement. • Evaluate emerging technologies and industry trends to inform future investment decisions.

🎯 Requirements

• Bachelor's degree in Accounting, Management Information Systems (MIS), Business Administration, or closely related field required. • Advanced degree or relevant professional certifications (e.g., CPA, CMA, PMP, or technology certifications) a plus. • 5+ years of progressive experience in a systems administration, financial systems, or technology operations role, preferably within the hospitality, hotel management, or multi-unit real estate industry. • Demonstrated experience managing or supporting business intelligence platforms, accounting software, procurement/purchasing systems, and expense management platforms. • Proven track record of managing vendor relationships and technology contracts. • Prior experience supervising or leading a team.

🏖️ Benefits

• health, dental, and vision insurance • 401(k) with company match • paid time off • professional development support