Sales & Service Representative – Customer Care Center

🔥 2 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $33.8k - $67.5k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

PNC is a diversified financial services firm that operates as a bank and offers career opportunities, benefits, and an inclusive workplace. The provided text emphasizes PNC's culture, hiring process, student programs, and legal/EEO disclosures. PNC appears to be The PNC Financial Services Group, Inc. , a major U. S. bank providing consumer and corporate banking services.

📋 Description

• Performs customer service and sales support activities and initiatives. • Transitions service conversations to present sales opportunities to increase share of wallet to customers, handles inquiries, and offers home secured lending products. • Supports a complex dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers. • Delivers CARES model to customers and service partners. • Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served. • Refers applicable products and services. • Recommends appropriate solutions. • Follows defined treatments and/or employs active listening skills to present alternative solutions. • Resolves customer service inquiries and issues. • Recommends appropriate solutions. • Maintains high levels of customer satisfaction consistent with PNC's core values. • Demonstrates commitment to quality. Resolves more complex or reoccurring issues where appropriate, and identifies root cause. • Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action.

🎯 Requirements

• 1+ years of related experience • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service