Customer Support Specialist

🔥 2 hours ago

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Pliant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $40M Series B - Pliant on 2025-04

Fintech • SaaS • B2B

Pliant is a credit card platform that enables businesses, banks, and fintechs to issue and manage credit cards, automate payments, and optimize spend and accounting workflows. Pliant offers Payment Apps, a Pro API for card issuance and automation, Cards-as-a-Service (CaaS) and Banking-as-a-Service (BaaS) to embed or white-label card programs, plus global accounts, FX and transfers, credit & financing, and compliance and enablement services. It serves corporations, e-commerce, resellers, SaaS companies, travel and marketing agencies, and banks with features like real-time monitoring, spend controls, receipt management, integrations with accounting and expense systems, single-use virtual cards, and API-driven automation. Pliant holds e-money licensing in the EU, issues cards in the UK, is PCI DSS and ISO/IEC 27001 certified, and focuses on B2B payment optimization and embedded finance solutions.

📋 Description

• Own complex client issues end-to-end and provide solutions • Investigate root causes and provide feedback to Engineering • Act as the operational bridge between Compliance and Sales • Manage service recovery process for high-value accounts • Spot friction in processes and help rewrite playbooks to fix them • Be the first line of defense for Product and document technical issues • Support specific technical and troubleshooting needs for specialized clients

🎯 Requirements

• 2+ years of experience in B2B Customer Support, Operations, or Fintech • Comfortable working in a regulated environment (Fintech/Banking) where details matter • Experience with and are comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) • Understand basic financial concepts (Credit Lines, KYC, AML) • Exceptional written and verbal communication skills • Willing to provide coverage on public holidays on rare occasions

🏖️ Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence • Attractive remuneration and benefits package • Flat hierarchy and transparent communication in a relaxed, professional atmosphere • Opportunity to develop your talent in a dynamic team with ambitious goals • Flexibility and possibility to work remotely • Pliant Card with monthly credit to explore the product and enjoy food with colleagues