Operations Trainer

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Point C

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

📋 Compliance

🤝 B2B

Healthcare Insurance • Compliance • B2B

Point C is a trusted health benefits partner that delivers meaningful solutions for brokers and their self-funded clients. The company specializes in administering benefit plans, managing medical costs effectively, and ensuring a high-value experience for members. With a focus on vendor integration and data-driven insights, Point C aims to simplify the benefit process while providing access to quality care and innovative mobile tools for its clients and their employees.

📋 Description

• Design, develop, and deliver virtual training programs for new and existing staff across Operations. • Train employees using established claims systems, processes, and procedural documentation. • Inspire, coach, and motivate employees to achieve performance and quality goals. • Identify training needs and develop appropriate curriculum and learning tools. • Communicate training progress and outcomes to leadership in a timely and clear manner. • Create and maintain training materials, including handouts, guides, and job aids. • Conduct training needs assessments and operational audits to identify opportunities for development. • Collaborate with operational teams to draft, revise, and certify organizational policies and procedures. • Integrate procedural updates into training programs on an ongoing basis. • Lead ongoing training initiatives related to system releases, new clients, or process improvements. • Demonstrate strong presentation skills and a customer-service-oriented approach.

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience. • 2+ years of experience in customer service or claims processing, preferably in the healthcare or employee benefits industry. • Experience with self-funded health plans and third-party administrators (TPAs) is highly desirable. • Strong interpersonal and communication skills, both written and verbal (virtual and in-person). • Proven ability to follow procedures and maintain professionalism. • Excellent customer service mindset. • Proficiency in Microsoft Office and standard business software. • Ability to participate in company meetings, industry training sessions, and team activities. • Must adhere to company confidentiality and data privacy policies. • Ability to work at a computer for extended periods and work overtime as needed. • Must be legally authorized to work in the United States.

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)