Senior Product Owner

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Points North

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

📋 Compliance

☁️ SaaS

👥 HR Tech

Compliance • SaaS • HR Tech

Points North is a provider of advanced software solutions specializing in Certified Payroll Reporting and Affordable Care Act (ACA) compliance. Their user-friendly interface simplifies the process of generating certified payroll reports and tracking ACA requirements for businesses of all sizes across the United States. Points North partners with various payroll and timekeeping providers to ensure seamless compliance support, making payroll management easier and more efficient for their clients.

📋 Description

• Influence Product Strategy and Decisions: Own product direction and day-to-day product decisions for core platform capabilities in alignment with our overall company objectives. • Define measurable outcomes and priorities that balance stability and retention, customer value, and modernization. • Partner with Engineering on the overall product roadmap with a focus on determining what will deliver the most value to our clients and our business. • Be a Hands-On Executor: Write epics, user stories, and detailed acceptance criteria that engineers and QA can build and test against with confidence. • Conduct discovery and user research: customer interviews, workflow mapping, pain point validation, and value testing. • Maintain an organized product ticket backlog for our client-facing teams, while prioritizing the development backlog, refining continuously in partnership with Engineering and ensuring work is ready for development. • Triage defects and production issues in partnership with Implementation, Client Support and Engineering. Prioritize fixes based on customer impact, risk, and business outcomes. • Participate in our Agile product development process. • Stabilize and Evolve a Critical, Complex Platform: Drive improvements in reliability, performance, accuracy, and usability across complex payroll/compliance workflows. • Ensure changes preserve the trust we have with our clients by considering and mitigating impacts to their existing workflows. • Enable Customer Facing Teams Through Product Improvements: Partner with Support and Implementation to reduce friction, improve tooling, and increase effectiveness with clear, measurable outcomes. • Use data and feedback loops (support trends, customer escalations, implementation insights, adoption signals) to target improvements that move retention. • Lead Integration Related Product Work: Own requirements, documentation and outcomes for integrations with our partners. Translate integration needs into clear product workflows, API requirements, data mapping expectations, and operational support considerations. • Communicate Releases and Drive Readiness: Coordinate and deliver release communications (what changed, who it impacts, why it matters, how to use it). Partner with Marketing on positioning/enablement, while personally owning release comms and internal readiness.

🎯 Requirements

• Proven, extensive professional experience in product management experience with B2B SaaS products, ideally with complex financial calculations and integrations with payroll or ERP systems. • Proven ability to be a strong individual contributor: owning outcomes end to end from discovery to delivery to results. • Experience working with legacy systems and improving them incrementally while supporting production reliability. • Strong track record partnering closely with Engineering and QA, with comfort going deep into edge cases, tradeoffs, and technical constraints. • Demonstrated capability to define and deliver API based integrations, including understanding: Integration patterns (REST APIs, webhooks, file-based interchange where applicable) Data mapping/validation, error handling, reconciliation, and operational support needs Enterprise integration expectations (security, reliability, versioning, backward compatibility) • Excellent written communication (clear requirements, decision logs, release notes, stakeholder updates). • Comfortable working cross functionally with Support, Implementation, Sales, SMEs, and Finance—driving alignment and momentum.

🏖️ Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy. • Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan. • Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you. • Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career. • Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.