Head of Client Success – Sales

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🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Pomelo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Pomelo is a talent sourcing and hiring platform that specializes in connecting businesses with top offshore talent. The company offers a wide range of highly-skilled professionals who can work remotely full-time, providing services in various roles including project management, marketing, and design. With a focus on cost savings, Pomelo ensures that companies can access the top 1% of talent at significantly reduced costs compared to traditional hiring methods, while managing all aspects of recruitment, compliance, and onboarding.

📋 Description

• Own the end-to-end sales process, from outbound prospecting to closing new clients • Identify and target businesses that can benefit from offshore staffing solutions • Conduct discovery calls, present service offerings, and handle objections • Develop and refine sales scripts, messaging, and outreach strategies • Maintain and manage pipeline in CRM • Serve as the primary point of contact for all client communications • Manage onboarding for new clients, ensuring a smooth and professional experience • Proactively communicate updates, gather feedback, and address client needs • Ensure high client satisfaction, retention, and long-term engagement • Identify opportunities for upsells or additional placements • Own revenue targets across both new and existing clients • Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion • Work closely with internal recruiting/operations teams to ensure client needs are met • Continuously improve processes across sales and client success functions

🎯 Requirements

• 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business) • Proven track record of closing deals and successfully acquiring new clients • Proficient in managing client relationships and problem-solving client concerns • Strong communication and interpersonal skills • Highly organized with the ability to manage multiple clients and priorities • Comfortable working in a fast-paced, entrepreneurial environment • Experience with CRM tools (e.g., HubSpot, Salesforce) preferred • Previous experience working the graveyard shift

🏖️ Benefits

• Competitive pay, always in US dollars • Work remotely from the comfort of your home • Health & wellness benefit • Paid holidays and time off • Performance and referral bonuses • Global exposure to the world’s best companies