Account Manager

🕒 March 28

🇺🇸 United States – Remote

💵 $100k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Popl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

📣 Marketing

☁️ SaaS

B2B • Marketing • SaaS

Popl is a leading digital business card platform that enhances lead capture and in-person marketing through advanced technology. It allows users to seamlessly share digital business cards, capture leads at events, and enrich contact information via AI, streamlining networking and growing business opportunities. Trusted by millions, including 90% of Fortune 500 companies, Popl integrates effortlessly with CRM systems and offers a unified platform for teams to manage interactions and enhance customer relationships.

📋 Description

• Own and drive Net Revenue Retention (NRR) to ensure customer retention and expansion. • Manage renewals by proactively engaging customers to secure timely contract renewals. • Identify expansion opportunities and upsell or cross-sell solutions aligned with customer needs. • Gain deep understanding of multiple products and communicate their value. • Collaborate with Account Executives and Customer Success Managers to deliver a seamless customer experience. • Monitor customer health, engagement metrics, adoption trends, and risk signals. • Proactively address customer challenges and identify areas for growth. • Negotiate contracts while maintaining strong customer relationships.

🎯 Requirements

• 4-6 years of experience in account management within a B2B SaaS company. • Proven track record of driving renewals and upsell revenue • Excellent communication, negotiation, and relationship management skills. • Ability to analyze customer data to identify risks and opportunities. • Experience working with Salesforce and Stripe • Direct revenue closing experience (renewals, cross-sell/upsell, or new business) • Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts • Excellent verbal and written communication skills, as well as interpersonal skills • Organizational, project management, and time management skills • High adaptability and desire to operate in a fast-paced, ever-changing startup environment • Experience in the lead capture, digital business card, or related tech industry (nice to have) • Established network of contacts and decision-makers (nice to have) • Ability to analyze customer metrics and derive actionable insights to improve performance (nice to have) • Curiosity and continuous learning (nice to have) • Willingness to help cultivate a positive team culture (nice to have) • Legally authorized to work in the USA or require employment visa sponsorship information as part of the application

🏖️ Benefits

• Fully remote • Competitive salary • Meaningful equity • Full insurance & benefits • Unlimited PTO • $150 monthly wellness credit • Constant daily learning