Student Success Advisor

🔥 22 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 3%

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Post University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1890

📚 Education

Education

Post University is a private university that offers career-focused higher-education programs to traditional and nontraditional students. It provides flexible delivery including online and on-campus undergraduate and graduate degrees, certificate programs, and degree-completion pathways aimed at adult learners and working professionals. Post emphasizes practical, workforce-aligned curricula and partnerships that support career readiness and professional advancement.

📋 Description

• Serve as a consistent point of contact for online and/or regional-site students from enrollment through graduation • Build trusting, supportive relationships with new students and sustain those relationships through graduation • Counsel and positively coach adult students to overcome barriers to academic and career goals • Communicate directly, effectively, and frequently with assigned students by phone and email • Respond to student questions and requests, typically on the same day • Advocate for student needs across university departments • Independently manage an assigned student caseload • Track student progress toward graduation and program completion using university systems • Report student-progress metrics to management regularly • Analyze student data to improve the student experience and services • Identify barriers to academic success and develop retention solutions • Introduce and train students on university systems, including Web Registration and Blackboard • Communicate and support university academic policies • Guide students on academic progress, course selection, degree selection, and work/life/study issues • Coach students on success strategies, overcoming hurdles and objections, and productive university interactions • Perform other duties as assigned

🎯 Requirements

• A bachelor's degree or equivalent combination of education and experience is required • Engaging and dynamic phone presence • Excellent email communication skills and clear, concise writing ability • Ability to work independently and as a team member • Energetic and goal-oriented • Ability to multitask in a fast-paced environment • Dedicated to student success • Sense of urgency and drive to respond to students and colleagues • Ability to use and quickly learn Blackboard, social media, CRM/CNS, Microsoft Office Products, and other technologies • Excellent organizational skills and ability to maintain consistent contact with a student caseload • Ability to connect with and develop relationships with adult students • High ethical standards • Ability to work evenings/weekends preferred • Minimum home internet requirements: 25 Mb download, 15 Mb upload, and latency below 40 • Dedicated, quiet home workspace free from distractions required • Direct wired connection to home router; wireless connections are not permitted • Ability to work Monday through Friday with one late night on Wednesday after training

🏖️ Benefits

• Option to work remotely • Post provides a 50-foot Ethernet cable for home equipment connection

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