Technical Trainer

🔥 14 minutes ago

🦀 Maryland, Missouri – Remote

🦀 Maryland – Remote 🏰 Missouri – Remote

💵 $70k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Potter Global Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🔐 Security

🔧 Hardware

Manufacturing • Security • Hardware

Potter Global Technologies is a manufacturer and solutions provider specializing in fire and life-safety systems. The company designs and supplies fire alarm systems, fire sprinkler monitoring devices, emergency responder communication systems (ERCES), paging and emergency notification solutions, and power and monitoring hardware. With over 125 years of experience, Potter emphasizes reliable, code-compliant products, installation support, service, and training to help protect people, property, and critical infrastructure worldwide.

📋 Description

• Design and develop training programs that serve multiple audiences, gathering feedback to evaluate effectiveness and continuously improving content based on product advancements, code updates, and industry best practices. • Deliver live and virtual instruction on Potter Addressable Fire Alarm Systems, Potter ERCES BDA systems, and related technologies, leading hands‑on labs, product demonstrations, and practical exercises while assessing participant comprehension and engagement. • Educate stakeholders on new product features through instructor‑led training, webinars, on‑demand learning, and virtual resources, and support product launches by creating training materials, videos, demonstrations, and customer education tools. • Produce and maintain technical training content including videos, e‑learning courses, student guides, presentation decks, and technical reference documents, ensuring all materials remain current with product updates and industry standards. • Collaborate across departments, including Regional Sales Managers, Product Management, Technical Services, Engineering, Marketing, and Customer Support—to align training materials with product specifications and customer needs. • Support team goals by taking on additional responsibilities as needed to meet project milestones and organizational objectives.

🎯 Requirements

• 3+ years of experience working with Fire Alarm Systems and Public Safety BDA Systems. • 3+ years of hands‑on experience installing, servicing, integrating, commissioning, or designing fire alarm and/or ERCES/BDA/RF systems. • Working knowledge of NFPA 72, IFC, IBC, NFPA 1225 and related fire and life safety standards. • NICET Fire Alarm Systems Level II or higher. • NICET In‑Building Public Safety Communications (IB‑PSC) Level I or higher. • Ability to travel 40–60% throughout the United States. • FCC General Radiotelephone Operator License (GROL) or ability to obtain within six months of hire. • Experience delivering hands‑on technical training including product demos, lab exercises, and troubleshooting workshops. (preferred) • Experience conducting RF surveys, signal grid testing, acceptance testing, and ERCES system commissioning. (preferred)

🏖️ Benefits

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together. • Competitive health, dental, and vision plans • 401(k) with company match • Generous paid time off and holidays • Continuous learning and development opportunities • Financial Wellness programs including complimentary Certified Financial Planner sessions • Recognition programs that celebrate individual and team wins • A mission-driven team that supports life-saving outcomes, every day