Biomed Field Service Technician – Aesthetic Laser Devices

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Logo of Powered By MRP

Powered By MRP

51 - 200 employees

Founded 2015

💄 Beauty

🤝 B2B

🔧 Hardware

💰 Series A on 2024-07

Beauty • B2B • Hardware

Powered By MRP is a B2B provider and marketplace for energy-based aesthetic medical devices, specializing in sales of new and pre-owned lasers and related hardware. The company offers device trade-ins, financing, depot repairs and on-site servicing, professional training, and software-enabled services (inventory and vendor management) to reduce friction in healthcare equipment purchases. Powered By MRP operates an e-commerce storefront and provides customer support and inspection/repair processing through its Smart Center.

📋 Description

• Troubleshoot and repair laser-based medical systems, including mechanical, electrical, optical, and software components • Perform installations, modifications, and preventive maintenance • Disassemble and diagnose malfunctioning systems and handpieces • Replace or repair defective parts and calibrate equipment per manufacturer guidelines • Document service activities, including service reports, installation records, and customer communications • Generate and submit accurate invoices for completed service work in a timely manner • Provide clear, professional technical support to customers • Maintain safety and compliance standards during all service activities • Identify and refer customers to MRP’s sales team for potential device acquisitions, upgrades, or trade-ins

🎯 Requirements

• Minimum 1–2 years of experience servicing aesthetic laser equipment • Basic knowledge of electro-mechanical and electronic systems (laser and optics) • Proficient in using diagnostic tools such as oscilloscopes, multimeters, and Ophir energy meters • Light mechanical assembly experience • Proficiency in Microsoft Office and Windows environments • Technical proficiency with aesthetic energy-based devices

🏖️ Benefits

• Competitive per-service compensation (based on experience and service ticket level) • Additional compensation available for qualified device referrals that lead to acquisitions or sales

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