Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Powerfleet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📦 Logistics

💼 Consulting

🤖 Artificial Intelligence

Logistics • Consulting • Artificial Intelligence

Powerfleet is a global AIoT and SaaS-based mobile asset management company that provides end-to-end solutions to monitor, manage, and optimize connected vehicles and warehouse assets. The company ingests and harmonizes data from diverse sources to deliver actionable insights that improve safety, efficiency, and sustainability across the supply chain. Powerfleet serves millions of subscribers and thousands of enterprise customers worldwide, positioning itself as a B2B technology provider for intelligent mobility and operational optimization.

📋 Description

• Lead, coach, and develop a team of Customer Success Managers supporting customers across North America • Foster a high-performance, customer-first culture focused on accountability, collaboration, and continuous improvement • Conduct regular one-on-one meetings, performance reviews, and career development planning • Establish team goals and key performance indicators aligned with organizational objectives • Support onboarding, training, and ongoing development of Customer Success team members • Develop and execute customer success strategies driving product adoption, customer satisfaction, retention, and expansion • Oversee customer health, identify potential risks, and implement strategies to improve customer outcomes • Standardize customer success processes, account planning, and business review practices across the region • Drive customer retention by addressing challenges and reducing churn • Partner with Sales on expansion opportunities, upselling, cross-selling, renewal planning, and execution • Participate in executive customer meetings and escalations • Collaborate with Sales, Product, Professional Services, Support, Finance, and Operations • Serve as the voice of the customer and share insights influencing product improvements and business strategy • Keep leadership informed of customer escalations, risks, and opportunities • Monitor customer health, adoption, retention, renewals, satisfaction, and account growth metrics • Analyze customer data and trends to identify process improvements • Develop reports and dashboards communicating team performance and customer health • Ensure consistent use of CRM and customer success platforms

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience • 7+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role within a B2B SaaS, telematics, IoT, or enterprise technology environment • 3+ years of experience leading and developing Customer Success or Account Management teams • Proven experience managing customer retention, renewals, product adoption, and account growth • Strong leadership, coaching, and employee development skills • Experience supporting enterprise and strategic customer accounts • Excellent communication, presentation, and executive relationship management skills • Strong analytical skills with experience using customer health metrics and performance data • Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools • Preferred: experience in fleet management, telematics, transportation, logistics, IoT, or connected mobility • Preferred: experience managing geographically dispersed or remote teams • Preferred: experience supporting customers and employees across the United States, Canada, and Mexico • Bilingual English and Spanish communication skills are a plus

🏖️ Benefits

• People-first, inclusive workplace culture • Equal employment opportunity and commitment to diversity, equity, and inclusion