Client Success Manager III – Energy Efficiency

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Power TakeOff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

⚡ Energy

🤝 B2B

💰 $65k Seed Round on 2014-10

Energy • Software • B2B

Power TakeOff is a utility implementation contractor that specializes in energy efficiency solutions for small and medium businesses (SMBs). It leverages Advanced Metering Infrastructure (AMI) investments to deliver custom, data-driven energy efficiency programs such as the Virtual Commissioning (VCx) energy efficiency program. By using software like the Utility Intelligence Platform, Power TakeOff enables utilities to engage customers with personalized insights and operational measures that result in significant energy savings. Their innovative approach capitalizes on remote analytics and virtual engagement to improve customer engagement and drive effective energy reductions across the U. S.

📋 Description

• Serve as the primary point of contact for a portfolio of utility and energy efficiency program clients • Manage client satisfaction, retention, and account expansion • Develop deep understanding of clients’ DSM portfolios, regulatory contexts, strategic initiatives, and business priorities • Manage client relationships through regular virtual meetings and periodic in-person engagements • Set client expectations regarding implementation best practices and program parameters • Manage clients, programs, and service offerings through program implementation while maintaining high CSAT results • Coordinate and lead utility client and prime implementer meetings as the Programs team representative • Articulate Power TakeOff’s expertise and differentiated services to client contacts • Manage internal and external contributors, action items, timelines, risks, and contract deliverables • Lead internal meetings with Program Delivery and Technical teams to ensure alignment and address challenges • Identify expansion opportunities and act as sales lead on RFPs, RFIs, and other sales opportunities • Build relationships with multiple stakeholders and partner with Program Delivery, Business Development, Commercialization, and Management teams • Anticipate challenges and proactively develop solutions • Prepare agendas, meeting notes, action items, and clear internal and external communications • Serve as primary contact throughout the launch process and ensure exceptional response times • Identify, present, and implement continuous-improvement solutions • Initiate mitigation strategies for program risks and timeline issues

🎯 Requirements

• Minimum of 4 years of client management experience • Demand side management (DSM) and energy efficiency industry experience, including utility client management • Strategic leadership skills and ability to set clear expectations, timelines, and priorities • Exceptional written and verbal communication skills • Strong organizational abilities, meticulous record-keeping, and documentation maintenance • Strong sales experience and ability to identify and qualify new opportunities • Experience developing detailed project plans, timelines, and resource allocations • Assertive attitude and willingness to challenge roadblocks and seek innovative solutions • Ability to prioritize tasks effectively • Delegation skills and ability to leverage subject matter experts and cross-functional teams • Visionary thinking and commitment to continuous improvement • Prior project management, product management, and data integration experience advantageous • Proficiency in Atlassian and Salesforce products is a plus • Project management certifications such as PMP, Six Sigma, PMI-ACP, or CSM are a plus • Eligible for employment in the United States • Minimal travel expected

🏖️ Benefits

• Performance-based bonus • Medical insurance, including vision and dental • Health Savings Account contributions • Retirement plans with company matching • Student Loan Incentive Repayment Program (eligible 12 months after employment) • 15 paid vacation days, increasing to 20 after the first year • 7 flexible well-being days • At least 9 paid holidays • Company winter break between Dec. 25th and Jan. 1st • Summer “Friyays”: each 2nd and 4th Friday off from June through August • Fully remote work • Company-covered accommodation and travel expenses for company travel