Customer Support Specialist I – ChiroTouch Cloud

🔥 1 minute ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PracticeTek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PracticeTek is a U. S. -based software and services company that builds and invests in healthcare technology solutions for retail healthcare providers. It delivers SaaS products and services to improve patient experience, attract new patients, and simplify practice operations for clinics in specialties such as dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. PracticeTek operates as a platform consolidator, acquiring and partnering with healthcare-focused software brands (16 brands, 700+ employees), offering shared services, benefits, and growth support to portfolio companies and independent practices.

📋 Description

• Resolve inbound customer inquiries via phone and chat • Diagnose and troubleshoot software issues and guide customers through solutions • Maintain accurate documentation of customer interactions and resolutions in the ticketing system • Build product expertise across ChiroTouch solutions • Provide informed guidance and proactive recommendations to customers • Collaborate with Product, Engineering, and other teams to escalate issues and drive resolutions • Contribute to improved system performance, backlog reduction, and service efficiency • Meet customer satisfaction, ticket resolution, first-contact resolution, documentation, and call-handling standards

🎯 Requirements

• Experience in SaaS customer support or a similar customer-facing software support role • Strong troubleshooting and analytical skills, with the ability to resolve issues independently • Clear and professional written and verbal communication skills • Demonstrated ability to learn and navigate software systems quickly • Proven ability to manage multiple priorities while maintaining attention to detail and service quality

🏖️ Benefits

• Comprehensive health, dental, and vision coverage options • Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing • Flexible paid time off • Sick time • 10 company-paid holidays • 401(k) plan with company match • Culture Committee initiatives supporting connection, fun, and belonging • Additional compensation such as bonuses or equity, as applicable • Innovative, collaborative, energetic workplace