ADA Customer Agent – Contact Center

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Premier NX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

💸 Finance

B2B • Finance

Premier NX is a tech-enabled services platform that provides outsourced business process and IT services to mid-market organizations. It delivers end-to-end finance and accounting operations (bookkeeping, accounts payable, payroll, financial reporting, compliance, FP&A readiness), IT outsourcing (cloud migration, DevOps, systems management), analytics & insights, customer experience/contact center solutions, and sales enablement. Premier NX positions itself as a B2B partner helping companies scale through operational automation, data-driven insights, and global delivery across the United States, Canada, and the United Kingdom.

📋 Description

• Respond to customer inquiries related to accessibility and disability accommodations • Coordinate services such as: interpreters (ASL or language access), captioning or relay services, alternative document formats (large print, Braille, audio) • Assist customers experiencing accessibility barriers with products, services, websites, or facilities • Document ADA accommodation requests in case management systems • Escalate complex accessibility issues to ADA coordinators or compliance teams • Educate customers on available accessibility options and services • Handle complaints related to discrimination or lack of accessibility • Ensure all interactions follow ADA guidelines and company policy • Maintain confidentiality and sensitivity in all disability-related communications

🎯 Requirements

• Customer service or call center experience • Strong communication and active listening skills • Ability to handle sensitive situations with empathy and professionalism • Basic knowledge of ADA principles or willingness to learn • Strong documentation and data entry skills • Familiarity with CRM systems (e.g., Salesforce, Zendesk, ServiceNow) • Experience working with people with disabilities or in accessibility services • Knowledge of assistive technologies (screen readers, captioning tools, etc.) • Bilingual communication skills • Conflict resolution or de-escalation training • Empathy and patience • Attention to detail • Problem-solving • Cultural sensitivity and inclusivity • Professional communication

🏖️ Benefits

• Competitive compensation and benefits. • Opportunity to work with a global organization serving international clients. • Professional growth and development opportunities. • Collaborative, inclusive, and performance-driven culture.