Tech, RX Call Center

Job not on LinkedIn

🔥 1 hour ago

🐻 Alaska, Arizona, +12 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance. • Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy. • Documents customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively. • Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information. • Operates computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions. • Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions. • Escalates complex or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution. • Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities. • Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.

🎯 Requirements

• Working knowledge of problem solving and decision-making skills. • Must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont. • Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire. • Certified Patient Care Technician (CPCT) preferred. • Licensed Pharmacy Technician in Rhode Island or Massachusetts.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility