Hospital Call Center Scheduler

🔥 2 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Lifepoint Health®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Lifepoint Health® is a diversified healthcare delivery network that serves patients, clinicians, communities, and partners across the healthcare continuum. With a presence that extends from coast to coast, Lifepoint operates community hospitals, rehabilitation and behavioral health hospitals, and additional care sites. The company is dedicated to improving community health through high-quality care, patient safety, clinical excellence, and innovative partnerships aimed at enhancing healthcare quality and access.

📋 Description

• Answer inbound patient scheduling calls based on department service level goals and address concerns satisfactorily • Schedule, reschedule, and cancel primary care provider appointments according to scheduling protocols and tools • Collect and enter required patient demographic and insurance information • Assist patients using professional communication etiquette and listening skills • Build a safe and trustworthy environment through scripted and non-scripted communication • De-escalate dissatisfied-customer situations and escalate problems to management • Navigate several software systems using dual monitors • Maintain accurate, up-to-date information in the documentation system • Maintain confidentiality of account information and provide exceptional customer service • Assist with other projects assigned by management

🎯 Requirements

• High School Diploma/GED required • Associate degree or bachelor's degree preferred • Two years of related experience in a medical setting, or one year of healthcare call center or customer service experience, or 3 or more years of call center experience • Basic healthcare knowledge required • Proficient user knowledge of Windows Office programs, including Word, Excel, and PowerPoint • Ability to learn specialized computer applications • Professional, articulate communication style • Ability to multitask across several computer applications while holding a conversation with a client • Excellent attention to detail and data-entry accuracy • Flexibility to quickly adapt to new business environments • Must be able to work in a remote team environment • Must live in the United States • Internet download speed of 100 Mbps and upload speed of 20 Mbps • Preferred: typing speed of at least 25 WPM

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Flexible-spending and health-savings accounts • Life, accident, critical-injury insurance • Short- and long-term disability coverage • Identity theft coverage • Tuition reimbursement • Loan assistance • 401(k) matching • Employee assistance program including mental, physical, and financial wellness • Professional development and growth opportunities