Hospital Call Center Scheduler

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Lifepoint Health®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Lifepoint Health® is a diversified healthcare delivery network that serves patients, clinicians, communities, and partners across the healthcare continuum. With a presence that extends from coast to coast, Lifepoint operates community hospitals, rehabilitation and behavioral health hospitals, and additional care sites. The company is dedicated to improving community health through high-quality care, patient safety, clinical excellence, and innovative partnerships aimed at enhancing healthcare quality and access.

📋 Description

• Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner. • Communicate with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following practice scheduling protocols and tools. • Accurately collects and performs data entry of all required patient demographic and insurance in-formation. • Uses professional communication etiquette and listening skills to assist patients with their scheduling needs. • Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. Escalate any problems that may arise to management. • Utilize and maneuver between several different software systems using dual monitors. • Maintain accurate and up to date information in the documentation system. • Maintain confidentiality of account information and provide exceptional customer service to all clients. • Assist with other projects as assigned by management.

🎯 Requirements

• Education: High School Diploma/GED required. Associate degree or bachelor’s degree preferred. • Experience: Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience. Basic healthcare knowledge required. • Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications. • Professional, articulate communication style. Ability to multi-task in several computer applications while holding a conversation with a client. • Excellent attention to detail and data entry accuracy required. Flexibility to quickly adapt to any new business environment. Must be able to work in a remote Team environment. • Must live in the United States. • Preferred Skills: ability to type a minimum of 25 WPM. • Technology requirements: Internet Download speed of 100mbps and Upload speed of 20mbps

🏖️ Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage • Tuition reimbursement, loan assistance, and 401(k) matching • Employee assistance program including mental, physical, and financial wellness • Professional development and growth opportunities