Account Coordinator – Contact Center

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Act as a liaison for internal and external communications • Respond to client phone and email inquiries as needed • Keep all systems updated with detailed notes to guide future client interactions • Communicate internally on client requests requiring additional approvals or follow-up • Assist Senior Account Managers with problem solving • Provide conflict resolution while maintaining a professional demeanor • Work in a remote call center environment

🎯 Requirements

• 1+ years’ experience in a high-volume customer service role, maintaining 10+ calls per hour • High level of detail-oriented experience • Flexible understanding and desire to work overtime during high-volume periods • Excellent computer skills with Google Workspace • Strong time management and organizational skills • Strong written and verbal communication skills • Professional nature and proper phone etiquette • Comfortable working in a call center environment while working remotely • Desire to grow within the department and learn new organizational functions • Ability to work Monday–Friday, 9am–6pm EST

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement • Fully remote work