Prenetics
51 - 200 employees
Founded 2014
🧬 Biotechnology
👥 B2C
🔬 Science
Biotechnology • B2C • Science
Prenetics is a Nasdaq-listed health sciences company that develops and delivers consumer-focused diagnostic and genetic testing services and related health technologies to bring healthcare closer to people globally. The company emphasizes innovation, data-driven solutions, and scalable digital and laboratory infrastructure to support population health, consumer testing, and workplace and travel testing programs. Prenetics also positions itself as a growth-oriented employer with global teams across technology, marketing, and clinical operations.
Customer Experience Manager
Job not on LinkedIn
🕒 March 24
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Prenetics
51 - 200 employees
Founded 2014
🧬 Biotechnology
👥 B2C
🔬 Science
Biotechnology • B2C • Science
Prenetics is a Nasdaq-listed health sciences company that develops and delivers consumer-focused diagnostic and genetic testing services and related health technologies to bring healthcare closer to people globally. The company emphasizes innovation, data-driven solutions, and scalable digital and laboratory infrastructure to support population health, consumer testing, and workplace and travel testing programs. Prenetics also positions itself as a growth-oriented employer with global teams across technology, marketing, and clinical operations.
📋 Description
• Lead and develop a 10+ global team across multiple time zones • Own frontline performance metrics • Own and optimise the CX tech stack • Partner with CX and key stakeholders to reduce churn and increase LTV • Contribute to the design of a scalable global service model
🎯 Requirements
• 5+ years in high-growth D2C, e-commerce, or subscription environments • 3+ years leading team leads or managers • Experience scaling frontline CX operations • Strong understanding of CX metrics and operational levers • Demonstrated ability to use data to drive improvement • Commercial awareness and understanding of retention economics • Excellent communication skills • Experience managing global teams across time zones
🏖️ Benefits
• Flexible work arrangements • Professional development
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