Service Delivery Associate

🕒 July 15

🇺🇸 United States – Remote

💵 $55k - $62.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presence

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏥 Healthcare

💼 Consulting

📚 Education

💰 $349.6M Private Equity Round on 2021-11

Healthcare • Consulting • Education

Presence is a leading provider of live, online therapy and evaluation services for PreK-12 schools. The company offers a range of teletherapy services including speech-language therapy, mental health counseling, psychoeducational assessments, and occupational therapy through its innovative Kanga Therapy Platform. With a network of over 2,000 licensed clinicians, Presence aims to empower children with diverse needs by expanding access to essential services and supporting schools in navigating special education challenges. Their digital platform is designed to help clinicians deliver therapy efficiently while engaging with students in meaningful ways.

📋 Description

• Own end-to-end operational coordination and health of a portfolio of low-complexity school districts • Serve as the primary operational contact for assigned districts, providers, and internal partners • Coordinate referrals from intake through service readiness and service initiation • Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions • Identify operational risks and escalate complex customer, provider, or workflow issues • Coordinate provider engagement, referral acceptance, scheduling, and service readiness • Monitor referral pipeline health and address stalled, aging, or delayed referrals • Partner with Staffing, Recruiting, Service Delivery Specialists, and Revenue teams to support provider alignment and referral fulfillment • Maintain accurate referral documentation and operational data across company systems • Ensure referrals meet established service level expectations • Monitor account health, referral progression, and operational performance • Resolve routine operational issues and recommend workflow improvements • Maintain operational standards, data integrity, and process consistency • Share operational updates, customer feedback, and emerging risks with internal stakeholders • Support onboarding and service implementation activities • Contribute to continuous improvement initiatives that strengthen operational execution and customer experience

🎯 Requirements

• 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field • Experience managing multiple priorities while meeting service level expectations • Strong organizational, communication, and problem-solving skills • Ability to build productive relationships with internal and external stakeholders • Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools • Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately • Preferred: experience supporting K-12 education, healthcare, staffing, or service organizations • Preferred: familiarity with referral management, scheduling, provider coordination, or customer operations • Preferred: experience working within remote, cross-functional teams • Preferred: experience supporting multiple customer accounts simultaneously • Must be authorized to work in the United States without visa sponsorship, now or in the future • Availability on-camera during Core Working Hours, Monday-Friday, 12-5 p.m. ET • Standard business hours of 9 a.m.-6 p.m. in the local time zone • Limited travel may be required for department offsites or team gatherings

🏖️ Benefits

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage • 11 observed holidays • Flexible paid time off for salaried team members • 15 days paid time off accrued for hourly team members • 401K savings plan with a discretionary company match • $500 home office stipend • Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits • Wellness programs with Headspace, Peloton and One Medical • Paid parental and caregiving leave • Professional Development opportunities and eligibility to apply for the scholarship program • Collaborative, inclusive, and fun culture recognized as Great Place to Work certified • Employee Resource Groups • Volunteer time off and donation matching • Meaningful opportunity to join a mission-driven team helping students access high-quality special education services