Service Delivery Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Presence

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📚 Education

⚕️ Healthcare Insurance

☁️ SaaS

💰 $349.6M Private Equity Round on 2021-11

Education • Healthcare Insurance • SaaS

Presence is a leading provider of live, online therapy and evaluation services for PreK-12 schools. The company offers a range of teletherapy services including speech-language therapy, mental health counseling, psychoeducational assessments, and occupational therapy through its innovative Kanga Therapy Platform. With a network of over 2,000 licensed clinicians, Presence aims to empower children with diverse needs by expanding access to essential services and supporting schools in navigating special education challenges. Their digital platform is designed to help clinicians deliver therapy efficiently while engaging with students in meaningful ways.

📋 Description

• Own day-to-day service delivery execution across assigned districts, managing a portfolio tied to annual revenue targets aligned to National, East, or West regional accounts • Lead delivery conversations with district stakeholders, ensuring alignment and progress toward contract goals • Guide district partners toward solutions aligned with Presence’s service model • Proactively escalate misalignments between customer expectations and operational capacity • Drive referral and student flow, removing operational barriers to convert commitments into active services • Partner with Referral Management and Staffing teams to efficiently action incoming referrals • Manage provider alignment across districts, ensuring proper support based on caseload, skillset, and availability • Maintain visibility into referral pipeline, fulfillment timelines, and provider capacity • Keep customers informed and manage internal expectations around delivery feasibility • Track and influence referral viability, activation timelines, and ongoing referral velocity • Monitor service delivery performance to identify trends, risks, and opportunities • Address quality or performance concerns and support corrective actions • Drive provider retention across your portfolio • Monitor service outcomes tied to contract success and revenue realization • Surface risks early and take action to mitigate delivery gaps • Identify stalled referral flow and escalate risks to Revenue Account Managers when needed • Ensure Presence Standards are met during onboarding and rollout • Share insights with Revenue Account Managers to support renewals and upsells • Provide operational visibility to inform revenue strategy • Collaborate with internal teams to improve workflows and strengthen the district experience

🎯 Requirements

• 3+ years in operations, customer success, or service delivery roles • Experience owning customer outcomes tied to SLAs, service targets, or revenue goals • Strong business judgment and decision-making skills • Clear communicator with internal and external stakeholders • Strong organizational and account coordination skills • Comfortable working with metrics, forecasts, and tools (spreadsheets, CRMs, dashboards) • Ability to drive accountability and escalate issues effectively. • Experience in K–12 education, EdTech, healthcare, or therapy environments (preferred) • Familiarity with virtual service delivery, teletherapy, or caseload management (preferred)

🏖️ Benefits

• Comprehensive benefits (medical, dental, vision, HSA contributions) • 11 holidays + discretionary PTO (salaried) / 15 days PTO (hourly) • 401(k) with company match • $500 home office stipend • Company-paid life insurance, AD&D, EAP, and disability benefits • Wellness programs (Headspace, Peloton, One Medical) • Paid parental and caregiving leave • Professional development and scholarship opportunities • Inclusive, collaborative culture (Great Place to Work certified) • Employee Resource Groups • Volunteer time off and donation matching