Care Pro Training Associate

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Lead 10 or more virtual orientation sessions per week, creating an engaging and informative onboarding experience that prepares candidates for success. • Assess caregiver competencies, judgment, and professionalism through real-time discussions, scenario-based evaluations, and observational techniques to ensure hiring standards are met. • Make informed hiring recommendations by evaluating candidates against Honor's standards for safety, empathy, communication, and quality of care. • Deliver targeted training, reassessments, and upskilling programs that strengthen Care Pro knowledge and support ongoing performance improvement. • Communicate policies, expectations, and performance standards clearly and consistently, helping Care Pros understand what it takes to succeed on the platform. • Partner cross-functionally with Recruiting, Operations, Compliance, and Workforce teams to ensure accurate candidate records, status updates, and timely progression through the onboarding process. • Complete post-orientation documentation, candidate tracking, and administrative responsibilities with a high degree of accuracy and attention to detail.

🎯 Requirements

• 2+ years of experience facilitating training, teaching, employee onboarding, or adult learning programs. • Experience presenting and engaging audiences in a virtual environment using video conferencing technology. • Strong communication, facilitation, and interpersonal skills with the ability to build rapport quickly and create an engaging learning experience. • Demonstrated ability to evaluate performance, exercise sound judgment, and make quality-based decisions in a fast-paced environment. • Exceptional organizational skills with the ability to manage multiple priorities, maintain accurate records, and complete follow-up tasks on time. • Strong attention to detail and accountability for operational excellence. • Ability to adapt to changing priorities, new processes, and continuous improvement initiatives. • Preferred Qualifications: 1+ year of professional caregiving experience in home care, healthcare, senior care, or a related field. Experience conducting interviews, skills assessments, coaching, or workforce development programs.

🏖️ Benefits

• equity and 401K with up to a 4% match • medical, dental and vision coverage including zero cost plans for employees • Short Term Disability • Long Term Disability • Life Insurance are fully employer paid with a voluntary additional Life Insurance option • generous time off program • mental health benefits • wellness program • discount program