Customer Success Manager

🔥 26 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Own and manage a portfolio of customer accounts through the full customer lifecycle. • Drive onboarding, adoption, retention, and expansion strategies for assigned accounts. • Build and maintain trusted relationships with customer stakeholders, from technical champions to executive sponsors. • Conduct regular business reviews (QBRs), health checks, and adoption planning sessions. • Identify risk indicators early and develop proactive mitigation and save plans. • Partner with Sales, Renewals, and Technical Account teams to identify expansion and cross-sell opportunities. • Track and report on account health, adoption metrics, and renewal forecasts. • Serve as a primary expert on Cisco EA structure, licensing consumption, true-forward/true-up processes, and co-termination strategy. • Guide customers through EA renewal planning, growth forecasting, and optimization of license utilization. • Translate complex Cisco licensing/consumption data into clear guidance for customers and internal stakeholders. • Stay current on Cisco program changes, licensing updates, and EA policy shifts. • Collaborate with Cisco partner/vendor teams as needed on EA-related escalations.

🎯 Requirements

• Bachelor's Degree or equivalent experience and/or military experience • 3+ years of experience in Customer Success, Account Management, or Customer Lifecycle roles • Demonstrated subject matter expertise in the Enterprise Agreement OEM programs—consumption models, renewal cycles, and optimization strategies • Strong track record of managing a book of customer accounts through the full lifecycle (onboarding → adoption → renewal → expansion). • Excellent communication and relationship-building skills; comfortable presenting to customer stakeholders at all levels. • Data-driven approach to customer health, adoption, and renewal forecasting. • Ability to work independently and stay organized in a remote environment. • Must be a US Citizen.

🏖️ Benefits

• Accessibility accommodation for applicants • Professional development opportunities • Flexible work arrangements