Developer, ServiceNow

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Design, develop, configure, and support ServiceNow platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations • Implement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, operational health views, and related automation • Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities • Develop and enhance Service Catalog and portal experiences to improve request intake, customer usability, fulfillment efficiency, and operational visibility • Design, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns • Translate business requirements, user stories, and operational pain points into scalable technical designs aligned with platform standards, security requirements, and maintainability expectations • Support testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, test, and production environments • Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis • Create and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles • Partner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt and improve platform reliability • Provide technical guidance and mentoring to junior developers or administrators on development standards, troubleshooting approaches, and ServiceNow best practices • Deliver enhancements and customer requests on time with clear requirements, quality testing, and minimal rework • Improve automation adoption, development velocity, deployment success, platform maintainability, security, and governance

🎯 Requirements

• Bachelor's degree or equivalent experience and/or military experience • 3–5 years of hands-on experience with ServiceNow platform development, configuration, and administration in an enterprise or managed services environment • Strong working knowledge of ServiceNow application development, including server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs • Experience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns • Experience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge-related processes • Hands-on experience with ServiceNow integrations, including REST or SOAP APIs, IntegrationHub, MID Server concepts, import sets, transform maps, connection and credential management, and integration troubleshooting • Experience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping, and operational service health strongly preferred • Ability to design maintainable technical solutions from business requirements, user stories, process maps, and operational use cases • Strong troubleshooting, analytical, documentation, and communication skills • ServiceNow Certified System Administrator certification required • Must be a US Citizen • ServiceNow CAD certification preferred • Experience in managed services, consulting, or customer-facing delivery environments preferred • Experience with Service Portal or Employee Center development, including widgets, HTML, CSS, AngularJS, UX improvements, and customer-facing portal enhancements preferred • Experience with CMDB health, CI class models, discovery patterns, reconciliation, data quality controls, and service dependency mapping preferred • Familiarity with source control, scoped applications, application repository, ATF, Agile/Scrum delivery, backlog management, and development velocity metrics preferred • Working knowledge of cloud, network, infrastructure, monitoring, security, or observability tools commonly integrated with ServiceNow preferred

🏖️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities • Reasonable accommodations for individuals with disabilities during the employment process • Priority referrals for protected veterans • Global technology environment involving AI-driven analytics, cloud solutions, cybersecurity, networking, digital transformation, and cloud computing