Specialist, Cisco Services and Renewals

🕒 July 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Proactively manage customer Cisco renewals and timelines for assigned accounts • Review renewals for upsell opportunities, position new offers, and create and present quotes/proposals • Participate in Presidio/OEM strategy meetings relating to renewals, multi-year agreements, Enterprise Agreements, and strategic programs • Participate in customer-facing meetings to present offerings, address questions, and drive opportunities to closure • Assist in the Services EA sales cycle by identifying qualified target customers, building renewal comparison quotes, and scoping CX proposal install bases in EAMP • Work with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory changes, assist with budgetary estimates, and coordinate with Cisco asset management teams • Maintain and reconcile end-user Cisco contract inventory and manage the process quarterly and annually • Triage Cisco services questions and issues internally and externally • Work with regional management, account executives, and cross-functional teams to develop the Cisco service practice and increase attach rate, renewal rate, and Services EA adoption • Forecast the renewals pipeline with Account Executives • Collaborate with manufacturer representatives to secure pricing, ensure timely renewals, and maintain accurate forecasting • Review contracts for accuracy, maintain clean consolidated contracts, and manage customer access • Prepare and process orders using internal tools • Track orders to completion, escalate as required, and ensure accurate booking • Prepare and deliver Quarterly Business Reviews to clients as required

🎯 Requirements

• Proficient in Microsoft Excel and MS applications • Strong experience with SLED clients • Strong written and verbal communication skills • Ability to work independently and in a cross functional team environment • Strong knowledge of Cisco services, contracts, and Enterprise Agreements • Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP) • Knowledge of service lifecycle management and subscription models • 3+ years’ experience in a support agreement renewal role • Able to work PST hours • Experience with Cisco service contracts and CX EA’s (renewals, subscriptions, Enterprise Agreements) • Experience supporting federal government programs, contracts, or stakeholders preferred • Direct customer-facing experience (presentations, QBRs, consultative selling) • Ability to provide revenue growth through renewals and upsells • Contract and order management experience (tracking, reconciliation, processing)