Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PreVeil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🎖️ Defense

🏥 Healthcare

💰 $20M Private Equity Round - PreVeil on 2022-10

Consulting • Defense • Healthcare

PreVeil is a US-designed and developed secure communication and collaboration SaaS that provides end-to-end encrypted email and file sharing tailored for defense and highly regulated industries. Its platform (Email, Drive, and Compliance Accelerator) enables organizations to meet stringent standards such as CMMC, NIST SP 800-171, ITAR, DFARS, and HIPAA while integrating with existing email systems and workflows. PreVeil positions itself as a lightweight, deployable alternative to costly government clouds, offering zero-knowledge encryption, ransomware protection, and assessment-ready compliance documentation for enterprises, contractors, and professional services.

📋 Description

• Welcome new customers and build relationships that encourage product usage • Manage all post-sales activity for enterprise customers • Develop joint success plans to drive adoption and maintain satisfaction • Maintain deep product knowledge and discuss relevant features and functionality with customers • Conduct regular check-in calls and strategic business reviews • Track accounts, identify churn risk, and actively mitigate that risk • Process monthly renewal and expansion orders to achieve sales quota • Collaborate with Product, Compliance, and Customer Support teams to identify improvements, assist with troubleshooting, and report bugs • Act as customer advocate and provide internal feedback • Own a book of enterprise accounts and onboard new customers • Ensure customers actively use the platform and meet renewal and expansion quotas

🎯 Requirements

• Bachelor's degree • At least 3 years of account management or customer success experience, preferably in a quota-carrying role • Experience using Salesforce and HubSpot • Strong communication skills and technical aptitude • Proactive team player • Customer-focused • Self-starter • Remote East Coast / United States

🏖️ Benefits

• Competitive compensation • Excellent benefits • Workplace free from discrimination • Opportunity to make a real impact on cybersecurity and defense compliance