Client Services Director – East Coast Preferred

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prime Global

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2021-04

Consulting • Healthcare • Marketing

Prime Global is a world-leading partner in life science communications, engagement, and value optimization for the bio-pharmaceutical industry. They specialize in navigating the challenging and rapidly evolving landscape of healthcare and bio-pharmaceuticals to drive innovation and real change. With a focus on accelerating life-changing solutions, Prime Global offers strategic consultancy, life-cycle management, medical strategy, publications, scientific communications, HEOR, RWE, market access, commercial launch, and promotional education. They integrate science, strategy, data, creativity, and technology to tailor solutions to their clients' needs. Prime Global's expertise includes responsible AI integration to enhance communication quality and efficiency. Their in-house specialists at Prime Solutions Lab combine creative innovation with strategic thinking to deliver impactful results, making them a trusted partner in the life sciences sector.

📋 Description

• Shape client communication strategies in partnership with scientific leadership, ensuring alignment with medical, publications, and engagement objectives • Lead strategic planning conversations with clients and internal stakeholders to shape account direction, drive growth, and ensure alignment • Facilitate targeted strategic workshops • Ensure account strategies reflect evolving client needs, industry trends, and future service opportunities • Lead high-value, complex, or sensitive client situations through to resolution • Coach and develop account leaders to strengthen strategic confidence, leadership presence, and client impact • Lead short-, medium-, and long-term forecasting, ensuring visibility of risk and opportunity • Contribute to annual budgeting, revenue phasing, and resource planning with Finance and the Vice President • Oversee resourcing, utilization, and recoverability across the portfolio while balancing delivery efficiency, quality, and team wellbeing • Support MSAs, pricing discussions, and procurement processes, including RFIs/RFPs • Integrate industry developments such as AI-enabled delivery, data-driven insight, and omnichannel engagement into client strategies and proposals • Provide values-led leadership to client services teams and foster a high-performing, inclusive, engaged culture • Develop and upskill junior team members to improve performance and accountability

🎯 Requirements

• 10+ years of relevant experience working for a pharmaceutical company, medical education or communications agency or similar • A life sciences degree, ideally combined with a master’s or PhD • Ability to successfully oversee and manage multiple accounts including forecasting and account growth • Excellent interpersonal/relationship development skills working with both colleagues and clients • Ability to mentor and line manage account team members and identify training needs as required • Strategic insight, sound judgement and solid problem-solving skills; able to identify issues and find suitable solutions • Ability to effectively communicate, lead and delegate • Strategic understanding of project/account objectives and contribution to strategic account planning • Excellent organizational skills, time management and attention to detail • Ability to work in a fast-paced environment where multiple projects are in motion while being mindful of timelines and budget expectations • Effective communication skills both verbally and in writing • Leader mentality and level of accountability • Strong judgement and confident decision-making skills

🏖️ Benefits

• Paid time off • Paid holidays • 401k with match • Remote working • Medical, Dental and Vision benefits