Enterprise Customer Success Manager

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Priority Technology Holdings, Inc. (NasdaqCM:PRTH)

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

🏢 Enterprise

🔥 Funding within the last year

💰 $50M Post-IPO Debt - Priority Commerce on 2025-08

B2B • Enterprise

Priority Technology Holdings, Inc. (NasdaqCM:PRTH) is a publicly traded holding company. No additional company-specific information was provided in the prompt; therefore this description is intentionally conservative and limited to verifiable facts. It appears to be associated with technology through its name, but precise operating subsidiaries, products, or services were not specified here.

📋 Description

• Own a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship owner throughout the customer lifecycle. • Build trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long-term strategic goals. • Develop multi-year strategic account plans that increase customer adoption, improve business outcomes, protect recurring revenue, and identify expansion opportunities. • Quarterback complex customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business outcomes. • Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision-making. • Develop and execute customer Success Plans that align executive priorities with measurable adoption, retention, and growth objectives. • Drive customer adoption by developing tailored engagement strategies that increase resident utilization, payment volume, and overall platform value. • Proactively identify, develop, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive revenue growth. • Monitor customer health, proactively identify business risks, and develop executive-level mitigation strategies that improve retention, protect recurring revenue, and strengthen customer partnerships. • Serve as the voice of the customer by uncovering business requirements, translating customer feedback into actionable insights, and influencing Product roadmap discussions. • Develop and maintain executive relationships while serving as the primary strategic advisor responsible for customer retention, growth, and long-term business planning across assigned accounts. • Influence customer business strategy by leveraging industry trends, benchmarking, and consultative recommendations that improve operational performance and maximize return on investment. • Assist in configuration of the product against customer specifications. • Ability to provide revenue forecasting reports to sales and leadership management. • Lead complex customer escalations with urgency and ownership, coordinating internal stakeholders and maintaining executive-level communication throughout resolution. • Use customer data, industry trends, financial metrics, and business insights to guide strategic conversations, identify opportunities, forecast customer growth, and influence customer success strategies. • Continuously improve the Customer Success organization by identifying scalable process improvements, mentoring teammates, sharing best practices, and contributing to the evolution of strategic account management.

🎯 Requirements

• 7+ years of experience in Enterprise Customer Success, Strategic Account Management, Enterprise SaaS, Consulting, or a related customer-facing leadership role. • Demonstrated success managing complex enterprise customer relationships and influencing executive stakeholders. • Proven ability to drive customer adoption, protect recurring revenue, and influence measurable revenue growth within existing customer portfolios. • Experience developing executive business cases and partnering with Sales to expand strategic customer relationships. • Strong commercial acumen with the ability to identify customer business challenges and translate them into growth opportunities. • Exceptional executive communication, presentation, negotiation, and relationship-building skills. • Strong organizational, analytical, consultative, and project management abilities. • Demonstrated ability to independently lead complex customer initiatives involving multiple cross-functional stakeholders. • Proficiency with CRM platforms such as HubSpot or Salesforce. • Ability to travel up to 20%.

🏖️ Benefits

• Financial Wellness Bonus programs • 401(k) match • Employee Stock Purchase Program (ESPP) • HSA and FSA options • Financial wellness resources and employee discount programs • Medical, dental, and vision coverage • Mental health support for employees and dependents through Lyra Health • Family planning and women’s health benefits through Carrot • Gym membership reimbursement and virtual wellness programs (including yoga) • 3 weeks PTO to start, with unlimited PTO after year one • Education expense reimbursement • Leadership development programs • Certified Payments Professional (CPP) certification support